Dr. Stephen Gugenheim MD Patient Reviews

  • Head and Neck Surgery Napa, CA

Overall Rating

3.3
  • 19 patient ratings
  • 3 comments

Last 12 months:

3.7 (+ 0.4)

19 Patient Reviews

  • Excellent
    37%
  • Great
    16%
  • Good
    11%
  • Poor
    11%
  • Bad
    26%
  • Friendly Staff
  • Promptness
  • Wait Time 17.5 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

1.0 of 5
April 8th, 2015
Poor Care
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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3.7 of 5
December 26th, 2011
disappointed
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Saw this doctor a few times. He did run some tests, could not diagnose my problems and suggested I go for acupuncture. :-( Seemed to loose interest. The office staff is horrible, very unprofessional and made errors in a referral to UCSF and you don't get follow up calls back from them.
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1.0 of 5
November 11th, 2011
Never Diagnosed
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Just another HMO Doctor. I had obvious symptoms and after wasting my time and co-payments my Primary finally sent me to a doctor who quickly diagnosed my problem. The staff is not really on top of things - my calls were not returned and tests never set up. They didn't seem to know what they were doing.
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2.0 of 5
May 8th, 2017
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1.0 of 5
May 8th, 2017
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4.0 of 5
February 17th, 2017
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5.0 of 5
January 5th, 2017
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5.0 of 5
January 5th, 2017
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5.0 of 5
January 5th, 2017
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4.0 of 5
January 5th, 2017
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5.0 of 5
September 28th, 2015
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2.0 of 5
August 3rd, 2015

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