Dr. Stephen Kates MD Patient Reviews

  • Orthopedic Surgery Richmond, VA

Overall Rating

3.9
  • 29 patient ratings
  • 6 comments

Last 12 months:

5.0 (+ 1.1)

6 Patient Reviews

  • Highly Satisfied
    62%
  • Satisfied
    7%
  • Neutral
    3%
  • Dissatisfied
    17%
  • Highly Dissatisfied
    10%
  • Wait Time 23.1 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 6 reviews

2.0 of 5
June 10th, 2015
pain
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
I waited 2 weeks for a appointment with his PA (who was excellent). I got a needed MRI. that showed the cartilage was gone in my left hip and the bone was bruised and swollen I could not get a pre op appointment with Dr Kates for 6-8 weeks . I was in a great deal of pain but appointments are scheduled on first come basics. I think Dr Kates should stop taking new patients until his practice is more manageable.
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2.0 of 5
January 27th, 2015
Dr. too busy to address surgical complications
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
If you have a surgical complication, it is impossible to get followup. Too busy.
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5.0 of 5
January 23rd, 2014
Superior service and Excellent office staff
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Very easy to make an appointment if you call the appointment line. Offers surgery with extremely little wait time for such an experienced surgeon. Staff is friendly and helpful. To the person that wrote the bad review- you have the wrong Doctor as Dr. Kates only does knees and hips. He does not do hands or elbows. Maybe you should get the right physician before you put in a negative review.
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5.0 of 5
September 26th, 2013
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I love Dr. Kates. His office sees many patients so it can be hard toget an appointment. But it is worth it. I refere every one to him.
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1.0 of 5
March 23rd, 2012
Had me in an over the elbow cast for 6 months for a broken scaphoid bone in my wrist. I was in a cast for a total of 8 months.
Wait time
25 minutes
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He never even prescribed PT after surgery, even though my arm was immobilized for 8 full months. It was horrendous and inexcusable. I'
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5.0 of 5
October 4th, 2010
Total Knee Replacement
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Kates is a very compassionate and caring surgeon. He is very concerned not only with the physical recovery but your emotional recovery as well. The joint is wonderful and my recovery is going well. His staff is exemplary and if ever again I need orthopedic surgery, he will be the one I choose!
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