Dr. Stephen Liu MD Patient Reviews

Overall Review

4.2
  • 5 patient ratings
  • 1 comment

Last 12 months:

4.5 (+ 0.3)

1 Patient Reviews

  • Highly Satisfied
    40%
  • Satisfied
    40%
  • Neutral
    20%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    0%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 5 minutes

Showing 1 - 1 review

4.0 of 5
July 15th, 2014
Customer service
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Liu is very personable and helpful in my situation. I had to deal with his staff who were not customer oriented. I had to call back several times, put on hold while, whoever answered the phone, as she asked the other person what was going on. The answers I got were routine answers. I could never talk to who was handling my case. The worst thing was I asked for the Doctors opinion on my insurance denial and his staff said they would ask him and call me back. They never did call. I feel this office is more worried about getting paid than there customers.
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