Dr. Stephen Pflugfelder MD Patient Reviews

Overall Review

3.7
  • 22 patient ratings
  • 4 comments

Last 12 months:

3.8 (+ 0.1)

4 Patient Reviews

  • Highly Satisfied
    55%
  • Satisfied
    14%
  • Neutral
    0%
  • Dissatisfied
    9%
  • Highly Dissatisfied
    23%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 35 minutes

Showing 1 - 4 reviews

5.0 of 5
December 21st, 2015
Chemical burn to eye
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Pflugfelder saved my eyesight after Chemical burn to eye. Best doctor ever!
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1.0 of 5
October 21st, 2013
Horrible scheduling and patient relations
Easy Appointment
Promptness
Friendly Staff
I scheduled an appointment months out (his earliest availability). Two days before my appointment, after waiting MONTHS, a staff member called me to tell me that they had made a scheduling error, and had scheduled me on a Wednesday, not a Monday. The problem with this was that I needed to see Dr. Pflugelder for my dry eyes and he only sees dry eye patients on Mondays, not Wednesday. They said they would be happy to reschedule me for a Monday instead - in SIX MONTHS!!! Even though it was their error, they would not even try to get me in any sooner and they also would not allow me to keep my current appointment in two days because it was on a 'Wednesday, and thats not a dry eye day'. When I asked to speak to his nurse they told me she wouldn't talk to me, I would need to reschedule. In any other business this kind of customer relations wouldn't stand. If I made an error on the job, I'd have to bend over backwards to try to fix it. I'd have to allow the existing appointment even though it wasn't on the right day. Or I'd have to stay late to squeeze one extra meeting in on a Monday. But they would rather make their patients wait an entire year. They couldn't be bothered to even have the nurse speak with me.
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5.0 of 5
July 16th, 2013
HE IS GREAT. I FEEL FORTUNATE TO HAVE HIM AS A DOC...
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I CANNOT UNDERSTAND ANYONE THAT DOES NOT THINK HE IS GREAT. HE WAS SO HELPFUL AND DID CATERACT SERGERY FOR ME AND HE WAS WONDERFUL. I ALWAYS HATE THE WAIT TIME IN THE MED CENTER BUT THAT IS JUST HOW IT IS. waiting IS NOT UNEXPECTED. AND SPEND LOTS OF TIME ON THE PHONE
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1.0 of 5
July 30th, 2010
Wasted My Time
Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
There are some great doctors out there. I just happened to pick the wrong one for me.
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