Dr. Steven Klepps MD Patient Reviews

Overall Review

4.2
  • 14 patient ratings
  • 1 comment

Last 12 months:

4.8 (+ 0.6)

1 Patient Reviews

  • Highly Satisfied
    64%
  • Satisfied
    14%
  • Neutral
    7%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    7%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 11.7 minutes

Showing 1 - 1 review

3.0 of 5
April 28th, 2015
Accomplished surgeon; good guy
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The wait at Dr. Klepps' office can vary greatly. On 3 occasions I waited less than 10 minutes; another time it was roughly a half hour. Staff are courteous. Dr. Klepps is very approachable and happy to answer questions without using too much medical jargon. He never makes me feel that I'm asking a stupid question. He has a good sense of humor when prompted. Regarding time spent with me, I would prefer more than the typical 10 minutes. This seems to be the industry standard for orthopedic surgeons. With other orthopods, I have actually had to REQUEST that I see the doctor; otherwise I was limited to seeing the PA. This is not an issue with Dr. Klepps. Klepps is known to be the "go to" guy for shoulders in Billings. I think he is highly accomplished; we are lucky to have him here.
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