The only reason they got one star was because this won't let me give them zero stars. I went in, half an hour early as instructed by the staff as a new patient. Waited over an hour, never did get to see the doctor. People walking in without appointments were being taken back before me. I waited an hour in the front waiting room, which was half an hour past my appointment time. I mentioned it to the receptionist, then someone took me to the back to an exam room. I waited in there for another half an hour. I heard the staff laughing, chatting and carrying on at full volume. After an hour I walked into the area where the staff was and told the doctor's assistant that I had waited for an hour past my appointment time and would have to get back to work. She did not even look up from her computer - she said, "OK. Go to the front desk to reschedule or you can call to make another appointment." I walked out to the receptionist and told her. Her mouth dropped open and she looked like she at least cared and felt bad. My husband called when we got home and talked to the office manager. She said I need to make an appointment earlier in the morning if I don't want to have to wait. WHAT?!?! So it's my fault? She basically said things happen and doctors get behind. She denied all knowledge and responsibility of the events of this morning. So, I am sick and needing a doctor and am back at work. Now I need to find another doctor, wait for another appointment, fill out more paperwork and hope this one treats me better.