Browse Health
Neurologist (brain, nervous system)
27 years of experience
Video profile
Accepting new patients

Patient Reviews ? Write a Review

Overall Rating:
4.0
  • Currently 4 of 4 stars
Total Ratings

23

Total Reviews

7

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 2.9 of 4 stars
Promptness:
  • Currently 3.6 of 4 stars
Courteous Staff:
  • Currently 3.5 of 4 stars
Accurate Diagnosis:
  • Currently 4 of 4 stars
Bedside Manner:
  • Currently 4 of 4 stars
Spends Time with Me:
  • Currently 3.9 of 4 stars
Follows Up After Visit:
  • Currently 3.2 of 4 stars
Average Wait: 12 minutes
  • Currently 4 of 4 stars
 |  Caregiver  |  show details
Oct 7th, 2014

Dr Baser is a remarkable physician. Too bad she, or the business manager have no idea how inefficient their support staff are. This includes the receptionist, 2 CRNP's, and Dr Baser's personal secretary. The staff do not return ANY phone calls made to the office with questions regarding patient's concerns, authorizations, medications, etc... It's a bit inappropriate when you have not received help/authorization for a test for two months and get the answer "I know nothing about this" from staff; even though the patient's prescription has been placed on top of their file, and the patient was told they'd take care of everything. Plus, multiple phone calls were made to office reminding them. It's a bit inappropriate when the personal secretary states "Oh yes, now I remember" one month after needing an authorization. It's a bit inappropriate when the personal secretary states "I've been very busy." It's a bit inappropriate when the CRNP is supposed to return your calls no less than 5 times pertaining to the medication the patient was supposed to have been placed on/received. It's a bit inappropriate when someone states that "I've been off for a while and I don't know anything about it," and doesn't look into it, nor return your call. These inactions by the staff are inexcusable, as by the time many patients come to this physician's office, they are in severe, if not profound medical/physical distress and need compassion, empathy, and a response to their needs/questions by the "support" staff. The dr states that she will take care of the patient's needs as end of life may be near; but don't count on it as there's no one there to carry out her orders!

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  • Currently 4 of 4 stars
 |  4 star Doctor  |  show details
by Washington on Apr 7th, 2014

She is a very kind and understanding doctor. She took the time to set and talk and to get to know me. My general neurologist asked me to see her. She was able to tell me I have a rare form of dystonia that is not seen in adults.

  • Currently 4 of 4 stars
 |  Great Doctor and Wonderful Person  |  show details
Jul 23rd, 2012

She is not only smart, professional and up to date always in her field, but is a beautiful person as well. She is truly an unusually connected Doctor. I am very happy to have met her, no matter what the circumstances.Thank You for Your Help Dr Basar,Kathy

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  • Currently 4 of 4 stars
 |  Doctor is Great but staff sucks  |  show details
Jul 13th, 2011

I love Dr. Baser, but the staff she employs is horrible. I'm glad that my condition is not worse, or else I'd be in a lot of trouble. I had one visit with her and the day I was supposed to have my follow-up appointment, her staff called and cancelled due to Dr. Baser being sick. That is very understandable and I did not mind. I was told I would be called back within a day or two to reschedule. A week went by and no phone call...after 3 weeks without a phone call, I called the office to reschedule. The first time, the person who answered the phone said that someone would call back....after another week, I called and had to leave a message. I explained what happened and that I really needed an appointment. 2 month later, no phone calls, so I called and had to leave another message. Due to this, with as happy as I was the Doctor, he staff and the inconsiderate treatment left a very bad taste and I will not be going back! :-(

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  • Currently 4 of 4 stars
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Apr 15th, 2011

I was diagnosed with parkinsons over three years ago by another neurologist but friends recomended Dr. Susan Baser as the best, guess what? I AGREE, Congratulations if you get her.James Rapp

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  • Currently 4 of 4 stars
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by Angela Badaracco on Sep 29th, 2010

Dr. Baser is a great doctor. She is very kind and considerate. She remembers personal things about you that make your visit less doctorish:o) She has such a wonderful bedside manner. I am so glad to have her for my doctor. Being diagnosed at 33 with Parkinson's Disease is not easy, but she really makes you feel and believe it's not the end all. Very positive. WE just love her!

  • Currently 4 of 4 stars
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Sep 17th, 2010

have been her patient years, great person....GD

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