Dr. Susan Casady DO Patient Reviews

  • Family Medicine Ankeny, IA

Overall Rating

3.6
  • 13 patient ratings
  • 5 comments

Last 12 months:

3.0 (-0.6)

5 Patient Reviews

  • Highly Satisfied
    62%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    15%
  • Highly Dissatisfied
    23%
  • Wait Time 21.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

1.0 of 5
January 5th, 2017
Wait time
55 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This doctor refused to see me after I asked if it was still going to be an hour late because I have herniated discs and was in severe pain. Because I normally wait such a long time and it was hard for me to sit or drive or stand, I was trying to find out if she could not have me wait so long. Her office staff took it as a personal affront. Often when my kids were sick I was waiting for her to get done with long conversations with the patients before we were seen. Although Pleasant bedside manner she turns an appointment into a day long excursion. Glad I am now elsewhere!
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5.0 of 5
October 23rd, 2014
The most compassionate doctor you will ever have!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Casady is extremely knowledgable, caring and compassionate! She earned my trust and made me a life long patient from the first time I met her. I can not say enough positive things about her, and I would highly recommend her to all my friends and family. She has caught 2 separate health issues my previous doctor had missed! If you want a doctor who TRULY cares, she's the one!
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1.0 of 5
November 21st, 2013
Not even worthy of one star
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Susan Casady nor her recept. Marlene are worthy of even one star. They are both unprofessional, rude and dishonest. The office billed me for two office visits. I tried to get it straightened out several times. I never once used profanity nor raised my voice but they would not give me the courtesy to explain why they did this. So for an annual check up that is covered 100% I was charged. I paid it so it would not go to collections but they thought I would not question this extra charge.
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5.0 of 5
September 26th, 2013
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
She's the first doctor I've ever had that has really spent TIME with me and asked questions and let me say what I think might be wrong before just assuming things. I think she's great and am so happy that I've found her!
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5.0 of 5
January 23rd, 2013
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
you can't find a more caring physician in town. Spends great quality time with me and has uncovered health concerns which no other doctor has in my past. This is the first time I don't feel like a number. Very sweet. I feel very comfortable with her.
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