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Dr. Susan Del Sordi-Staats Is this you?

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21 Ratings • 2 Comments

4.4
  • 16
  • 0
  • 2
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  • 1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
15.8 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 21 Ratings

Uncaring and unresponsive

Posted on August 21st, 2017

Just moved to the area and was referred to this office by another doctor. My Meds were changed on the first visit which caused a spike in my levels. I was very nervous and called on a sunday afternoon after calling back I was spoken to in a very nasty manner by a medical assistant Lisa. I explained that I was just nervous and would appreciate a quick chat to which I was told about the office policy. They change my meds then don't have even a minor concern or enough care to speak to me? Not an office nor a team that I would recommend at all. I was also surprised to be handled by a Np. I saw the doctor and said hello just to introduce myself and barely received a hello. Piece of advice...teach your staff to be more caring and courteous and when you take on a potential new patient and change their Medication which leads to potential negative results show more care and concern if the call you. Don't make them wait 2 days before responding and teach your MA's to show more empathy and compassion or have them get jobs at the motor vehicle department.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Fantastic, gifted, sharp, excellent Doctor

Posted on January 26th, 2016

I was referred to her by a medical professor here in town when I asked for his idea of the best family practitioner in Scottsdale. You only find these "out of the box" thinkers a few times in you're life. This is one of the best, smartest, bravest doctors I have ever met. I have referred 4 family generations to her ages 5 - 95, and many happy friends. After having her as our family Doc, I could never have another( hope I never have to!). She is great, and so is her staff.

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on October 11th, 2017

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on June 1st, 2017

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on April 17th, 2017

Five Stars

Posted on November 28th, 2016

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on October 11th, 2016

Five Stars

Posted on May 27th, 2016

Easy Appointment
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Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 11th, 2016

Easy Appointment
Promptness
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Accurate Diagnosis
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Appropriate Follow-up
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Three Stars

Posted on January 18th, 2016

Five Stars

Posted on December 4th, 2015

Easy Appointment
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One Star

Posted on October 20th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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