Overall Review

3.5
  • 13 patient ratings
  • 4 comments

Last 12 months:

no change

4 Patient Reviews

  • Highly Satisfied
    46%
  • Satisfied
    15%
  • Neutral
    8%
  • Dissatisfied
    8%
  • Highly Dissatisfied
    23%
  • Wait Time 15.2 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

5.0 of 5
October 17th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Very thorough!
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5.0 of 5
October 14th, 2015
Looking For A New Dr.
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My previous Dr had moved so I was trying to find a female Dr. Another Drs office had given me a couple of names so I started with Dr Guentzel. They said that at the moment they weren't taking new patients at that time but probably would be in Nov. I explained my situation needing to have my 6th month checkup and to get refills for my meds. I asked the lady if she knew of any other Drs that I could see.....she stepped away from the phone for a minute. She came back and asked me if I could come in October. They were very helpful and kind and when they had an cancellation they called and asked if I would like to come in earlier. All her staff were great and I found fun to be around. Even got my flu and a shingles shot and they were totally painless. I have no problems with shots but there wasn't even a stick felt. Dr Guentzel was very thorough , spent a good amount of time reading my records and visiting with me. Sorry that a couple of other reviews I read were negative but my experience was totally opposite of theirs. Hope they found a good match for them.
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1.0 of 5
August 28th, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Trying to get through to the office staff is a nightmare. Usually get a recording and they rarely call back within 24 hours. It usually takes a week. Doctor is often out making refill of med prescriptions difficult. When she is in she spends very little time with you and you wonder if she studied your records. I do not recommend Susan Guentzel.
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5.0 of 5
January 30th, 2011
She rocks.
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Guentzel is excellent at what she does. I felt well cared for when I was sick.
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