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Dr. Susan Laabs Is this you?

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7 Ratings • 2 Comments

4.8
  • 6
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  • 1
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
17.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 7 of 7 Ratings

Dr. Laabs ok, clinic is terrible.

Posted on June 28th, 2012

The office staff leaves a lot to desire. They are rude, smug, and when you're not feeling good it would be nice to have a little compassion. I was suppose to have a follow up after a surgery for pre cancerous cells removal and was told I'd get called for that appointment. No one called at all, and when I finally called the nurse was so rude saying "well call the apointment line." I find it amazing how they can find my info so quickly when there is a bill. But can't call me for my needed follow up for the cancer stuff, and although I've gone for a long time they can't say my name right, and it's a simple name. Their nurses have no skillsI thought they taught taking blood pressures and pulses at nurse school but appearenlty not. I asked Dr. to recheck and there's surprise that it's so off, and somehow I'm then made to feel it's my fault. Dr. Laabs ok, clinic is terrible and worse everytime I go.

Wait time
20.0 minutes
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Five Stars

Posted on March 13th, 2010

Dr. Laabs was very personable and easy to talk with. She was willing to take time and listen as well as ask appropriate questions. She was professional, gentle and did a thorough physical exam. A very nice addition to Northridge ISJ!

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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Five Stars

Posted on November 26th, 2015

Five Stars

Posted on August 21st, 2015

Five Stars

Posted on July 20th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on May 24th, 2014

Five Stars

Posted on May 12th, 2011

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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