Family Physicians
15 years of experience

Accepting new patients
The Permanente Medical Group
320 Lennon Ln
Walnut Creek, CA 94598
Locations and availability (3)

Patient Reviews ?

Overall Rating:
  • Currently 2 of 4 stars
Total Ratings


Total Reviews


4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 2.8333333333333 of 4 stars
  • Currently 2.6666666666667 of 4 stars
Courteous Staff:
  • Currently 3 of 4 stars
Accurate Diagnosis:
  • Currently 1.6666666666667 of 4 stars
Bedside Manner:
  • Currently 1.5 of 4 stars
Spends Time with Me:
  • Currently 1.3333333333333 of 4 stars
Follows Up After Visit:
  • Currently 1.6666666666667 of 4 stars
Average Wait: 15 minutes
  • Currently 1 of 4 stars
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Jan 8th, 2014

I found this Dr. To be to professional and not very personable. She didn't seem willing to listen.

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  • Currently 4 of 4 stars
 |  Happy with Dr. Rapp  |  show details
Mar 31st, 2013

I have personally referred at least 25 people to Dr. Rapp and those people have added their family members to her as well. Out of all of the people I have sent to her, I only know 2 that weren't happy and to be honest they were both people who I know take too many pain pills and they both told me that she would not just prescribe the pain pills like they wanted. I can't answer as to why all people who have written reviews aren't happy with her, they may have had legitimate horrible experiences with her. My experience through friends and family that see her is that if you need something that is medically appropriate, you get it. If you don't, you wont. If you are a drug seeker, you want like her. If you have a situation that requires drugs, you will get them and you will be treated with respect and will love her as your Doctor. So judge for yourself.

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  • Currently 1 of 4 stars
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Sep 15th, 2012

We could not agree on my health goals.I really didn't want to die and she seemed indifferent.

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  • Currently 1 of 4 stars
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Oct 28th, 2011

I was a patient of Dr. Susan Rapp . she did know or had review my records . personal call interupted my visit .I Have a defibulator and pace maker . my angle was swollen and i had back pain . i asked for something for pain and she acted as if i only was there for drugs. she said i do not have to give you anything. i have never had anyone to be so rude to me not even my family . I left so humilated and hurt to be treated the way I waS. I Was so downgraded .I have a heart doctor and no one was suppose to change my medicine and she tried to anyway . i knew I was in the wrong place . Nice on first visit gave her my records and then she knew nothing about me and was rude from then on. ShE haS some sort of a problem . No doctor should ever talk down to their patients . If so you need to find a new doctor who cares about the well being of their patient . I was very dissapointed with her ethics .

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  • Currently 1 of 4 stars
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Sep 12th, 2011

My family and I moved to the area 1 year ago due to a new job. The new Erlanger is just across the street from the VW plant where I work so we decided to give a try and look for a family doctor there. What an awful experience, Dr. Susan Rapp doesn't care about what you're saying and was rude both to me and my wife. Not sure if she has a problem with foreigners because after the experience I commented with co-workers and they also had bad manners from her side. My wife was suffering from food poisining and all she said was that she should become Vegan!!!!!! She also reffused to treat my daughters kidney's infection saying "it was nothing"...I have to say that Erlanger should provide better care and hire decent doctors!

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