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Dr. Susan Tool Is this you?

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10 Ratings • 3 Comments

2.7
  • 3
  • 0
  • 2
  • 0
  • 5

Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
28.7 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 10 of 10 Ratings

Horrible Doctor

Posted on January 9th, 2016

She missed a diagnosis of autism in my child so we missed about a year of counseling. He is now further behind. She also has terrible beside manner. She is rude and will cut you short with her "personal opinion."

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Poor mean staff

Posted on February 7th, 2014

The biggest problem with this office is the staff. They are extremely rude and unprofessional. We schedule an appointment and if you are even 1 min late they scowl at you are give attitude. When you are a pediatric office, you need to show happiness and compassion, There are kids coming to see a doctor for one reason or another. These kids want to feel welcome not be given attitude from some i hate my life office worker. People sometimes have drive hours and hours to get a pediatrician and if it snows or bad weather causes delays, be understanding especially when we call and tell you will are almost there. Most doctors' office have a 15 min reprieve and are really cool to work with you when you call a few min out. Not this place, they are utterly and completely the rudest office staff i have ever dealt with.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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MOM

Posted on December 11th, 2013

Dr. Tool is amazing. She has been great with my daughter. Before I found Dr. Tool my daughter was always sick but due to Dr. Tool my daughter was treated properly and is a healthy child now. I would Recommend her to any parent. She is an amazing Doctor.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on October 5th, 2016

Three Stars

Posted on April 15th, 2015

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on February 25th, 2015

Five Stars

Posted on December 23rd, 2014

One Star

Posted on December 8th, 2014

One Star

Posted on December 3rd, 2014

Four Stars

Posted on July 28th, 2014

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