Dr. Susan Tool MD Patient Reviews

  • Pediatrics Rock Hill, SC

Overall Rating

2.7
  • 10 patient ratings
  • 3 comments

Last 12 months:

1.0 (-1.7)

10 Patient Reviews

  • Excellent
    30%
  • Great
    0%
  • Good
    20%
  • Poor
    0%
  • Bad
    50%
  • Friendly Staff
  • Promptness
  • Wait Time 28.7 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 10 reviews

1.0 of 5
January 9th, 2016
Horrible Doctor
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
She missed a diagnosis of autism in my child so we missed about a year of counseling. He is now further behind. She also has terrible beside manner. She is rude and will cut you short with her "personal opinion."
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1.0 of 5
February 7th, 2014
Poor mean staff
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
The biggest problem with this office is the staff. They are extremely rude and unprofessional. We schedule an appointment and if you are even 1 min late they scowl at you are give attitude. When you are a pediatric office, you need to show happiness and compassion, There are kids coming to see a doctor for one reason or another. These kids want to feel welcome not be given attitude from some i hate my life office worker. People sometimes have drive hours and hours to get a pediatrician and if it snows or bad weather causes delays, be understanding especially when we call and tell you will are almost there. Most doctors' office have a 15 min reprieve and are really cool to work with you when you call a few min out. Not this place, they are utterly and completely the rudest office staff i have ever dealt with.
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5.0 of 5
December 11th, 2013
MOM
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Tool is amazing. She has been great with my daughter. Before I found Dr. Tool my daughter was always sick but due to Dr. Tool my daughter was treated properly and is a healthy child now. I would Recommend her to any parent. She is an amazing Doctor.
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1.0 of 5
October 5th, 2016
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3.0 of 5
April 15th, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 25th, 2015
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5.0 of 5
December 23rd, 2014
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1.0 of 5
December 8th, 2014
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1.0 of 5
December 3rd, 2014
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3.7 of 5
July 28th, 2014
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