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Dr. Suzanne Kelley Is this you?

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9 Ratings • 2 Comments

4.0
  • 6
  • 0
  • 1
  • 0
  • 2

Quality Rating

Highly Satisfied

Friendly Staff
Easy Appointments
Promptness
Wait Time
43 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis

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Showing 9 of 9 Ratings

Not happy!!

Posted on February 28th, 2013

She is a good Dr. But her staff is very on professional!! In it's very hard to get a appointment.. She has to mucho patents!! In one of my appointment my little girl was very sick she gave her some medication and they did not send it to wall-greens were i all ways goto they send it to CVS and it was on a friday I had to wait till Tuesday because it was a holiday and they did't even say sorry...

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on October 11th, 2012

I made an appointment two months before needing one for my two children because I wanted the latest possible appointment time. When I got my appointment notice in the mail, the time was not what I had discussed with the scheduler. They were not able to fit my kids in for another 6 weeks, so I had to keep the appointment and cancel meetings that I had originally scheduled the appointment around because of the importance of the meeting. Then, one of my children got sick before the appointment and I called the nurse to ask about whether or not I needed to come in sooner. The nurse called me back after hours and I missed the call. I tried calling her back 2 minutes later and the call went right to the recording to say call during business hours. The same thing happened a second time and after waiting 2 hours for a call-back, I ended up taking my child to a minor emergency clinic. Then I got a call from my insurance telling me I need to use my PCP instead of minor emergency. It is difficult to do that when you can't get a response from the doctor though.

Easy Appointment
Friendly Staff
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Five Stars

Posted on December 2nd, 2016

Five Stars

Posted on December 2nd, 2016

Five Stars

Posted on December 2nd, 2016

Five Stars

Posted on December 22nd, 2014

Five Stars

Posted on December 8th, 2014

One Star

Posted on October 8th, 2014

Five Stars

Posted on May 29th, 2012

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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