Tamra K Deuser, MD

The staff is disorganized, although getting appointment is easy, you will be a "patient" by the time you are seen. The doctor and PA sit at computers with their backs toward you and type as you talk. No face-to-face attention until the very quick once over at the end. Routine prescriptions are used as clubs to play the frequent-visit insurance game. You will also be badgered to pay amounts your insurance says are not your responsibility.

I was a patient for over 6 months and not one time did I get a refill, I had to be seen to get any refills on anything. She is a good doctor, however I cannot afford her monthly required office visits so I switched doctors.

Result of an office visit, sent to the doctor every time a statement arrives expecting more money after I have already paid.To Dr. Tamra DeuserNew to the area, I called your office to set up an office visit explaining that I needed to find a new doctor, my meds were low and that I should just probably get my usual yearly check-up. I explained two times that it was not the pappelvic yearly, because I was seeing a gynecologist, I only needed the regular one. The one where reflexes and strengths are checked, ear nose, throat, breathing, blood work, and lastly a little packet sent home for stool samples, etc.When I entered the exam room, I saw the little paper gown and was told by the nurse to get undressed. I ask her what for. I told her I did not want to get undressed this was not the kind of exam I ask for. She went to consult with you. She came back and said that would be okay and you would be in shortly. You finally came in and introduced yourself, then you looked in my ears, then under my neck at something I dont remember, but when you did that, it prompted me to ask you about a mole on my chest. You said it was okay. You may listened to me breathe, then placed your fingers on the top of my foot I guess to take my pulse.You then began asking questions and typing. I tried to bring up medication, after all that was what I was there for I told your office that on the phone. Then you proceeded to tell me if I wanted medication I would have to schedule another visit and of course pay probably around 100 or more and that I must have misunderstood what kind of visit this was.I was seeing exactly what kind of visit this was. I should have just walked out since I was not getting the service I requested. Instead I went ahead and got my blood taken for my yearly blood work and paid the self-pay amount of 190.40 for what you call an exam visit. Thank God for the self pay discount!I later called for an appointment with another doctor and like I did your office, I explained what I wanted. Well this office had no trouble understanding my request. I received first office visit and my prescription refills for my asthma spray. My bill at check-out for this first time visit and getting my meds with self-pay discount was 91.00. Big whopping difference isnt itIt was your office that misunderstood, not me. You can take the cost of the routine venipucture out of the 190.40 that I paid with my self-pay, because I certainly did not get much for it in the exam room. I owe nothing more. I am sending this letter and I will keep sending this letter if you keep sending the statement. I will call you and tell you I owe nothing on the phone. And if I have to, I will stop by and tell you I owe nothing and read this letter out loud to you from the waiting room. Leave me alone I owe nothing more.

When I moved to Flower Mound with no doctor referrals, I was able to get in to see Dr. Deuser quickly; unfortunately as it turned out I was diagnosed with breast cancer. She referred me to the health care professionals I needed to see and when my diagnosis was confirmed by an oncologist, she called me in the evening to express her concern and to offer any help she might provide. I'm now 2 years cancer free and I see Dr. Deuser for all of my health concerns other than my periodic oncology check ups. She's the best, spends time with you and I've never had prescription refill problems. She tells you when you need to reschedule at the time she writes your prescription and her office personnel adhere to her time frames. If she has you in for a refill; it's only because she wants to monitor your current health issue(s). That's a good thing. There are some doctors who wouldn't take the time. She does!

Dr Deuser is a very friendly/nice doctor as well as her nurses. But her admin staff is very rude and uncooperative. I have not had a need for a refill. But for what the receptionist mentioned, I think that patiences are asked for a follow up appointment just to get a refill.

The office has me come in almost every single month in order to get a prescription filled. They are unorganized and unnecessarily require me to have an office visit before the required time. Example, I wasn't supposed to come back in again until mid-december after being in there on Sept 28th. On October 18th, they asked me to come in for an office visit before they would refill a prescription which was fully talked about on the Sept 28th office visit. They are costing us a lot of money and we will have to switch doctors if they don't stop it.