- Friendly Staff
- Wait Time
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
Share Your Experience
Have you seen Dr. Than Luu?
February 11th, 2016
November 13th, 2015Office staff, terrible
Dr. Luu is a good doctor in a bad office. Never able to get a live person on phone, cant get appointments scheduled, not getting my calls returned. I am left a message Dr. has information for me and I call, leave message and I dont get the information. He tries to do follow up but his staff cant handle it. Under staffed!! Especially with new computer system. Probably going to another doctor.
October 20th, 2015Pitiful staff
October 13th, 2015Terrible staff
Dr. Luu is a kind and very nice Doctor, but his staff are rude. There are no responses to any emails, or messages. I sent a confidential letter to Dr. stating these facts, and it was intercepted and not answered. I went into office to make an appointment. and was told why don't you go to Atascadero where you live to see a Dr. Even though Dr. Luu has been my Dr. for 3 yrs. I'm 73, have diabetes, high blood pressure, and C.O.P.D. Was having dizziness, shortness of breath, and lightheaded, and only wanted an appt. for next day. Went to parking lot and cried, never been treated this way. White haired lady at desk was unbelievable rude. So even though I like Dr. Luu, I have to find a Doctor that will be there when I need an answer.
July 8th, 2015Rude, Rude, Rude
I had to call the office to ask the lady answering the phones"Connie" to tell the office to myself as opposed to my confused mother who was in this am with her neighbor, to call me instead of her as she informed me she was told ( she showed it written on a piece of paper) Connie told me when I asked to call me not her (my mother, as she told me) "I DIDN'T TELL HER THAT I TOLD HER WE WOULD CALL HER AFTER WE GOT AN OKAY ??" I was shocked 1. To be yelled at by some woman thats job is to give info, (I have durable power of attorney. 2. My mom has dementia so to tell me you told her something is crazy & expect her to remember. 3. this is not new. I was going to leave a bad review over the unforgivable waiting times, the lack of referring to specialists until things get critical. Not good read the reviews this is your life.
July 11th, 2013
February 17th, 2013
Dr.Luu takes time to listen then answers questions,concerns and checks new medicine-after reviewing all needs- he stays up to date on new treatments,which is very much appreciate d
October 6th, 2017
September 20th, 2017
August 15th, 2017
April 27th, 2017
March 25th, 2017
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