Dr. Thomas Hester MD Patient Reviews

  • Otolaryngology Charleston, SC

Overall Rating

2.3
  • 3 patient ratings
  • 1 comment

Last 12 months:

2.0 (-0.3)

1 Patient Reviews

  • Highly Satisfied
    0%
  • Satisfied
    33%
  • Neutral
    0%
  • Dissatisfied
    33%
  • Highly Dissatisfied
    33%
  • Wait Time 30 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
February 23rd, 2017
Didn't follow up in person for an important surgery for my daughter
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Hester Told us he would review my daughter's cat scan and discuss the surgery implications, instead his surgery coordinator called and told us he looked at the CAT scan and confirmed my daughter needed surgery and when did we want to schedule it. Very insensitive, and he must assume that we had no interest in discussing the surgery options. Turns out thanks to our own research, there are different schools of thought about what surgical approach is best as well as different tools being used, and he didn't bother to discuss any of those important points with us or even speak to us in person. Maybe some people just blindly trust a doctor to cut open their 13 yr old duaghter's face and ear and don't care or have any questions for or about the doctor doing it, but I can't imagine who would feel that way.
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