Dr. Thomas Gross MD Patient Reviews

  • Family Medicine Albuquerque, NM

Overall Rating

4.0
  • 7 patient ratings
  • 2 comments

Last 12 months:

5.0 (+ 1.0)

7 Patient Reviews

  • Excellent
    57%
  • Great
    0%
  • Good
    29%
  • Poor
    0%
  • Bad
    14%
  • Friendly Staff
  • Promptness
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 15 minutes

Showing 1 - 7 reviews

1.0 of 5
July 2nd, 2014
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Horrible--does absolutely zero follow up, even when you try calling about bad lab results, neither he nor his assistant calls back! I had to change Dr's as I absolutely couldn't get any response from him in a 2-3 month period!
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3.7 of 5
May 12th, 2014
Horrible Medical Assistant!
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr Gross' Medical Assistant is absolutely horrible! 1st it took weeks to get her to send my lab order out. Then I spent literally 2 months trying to get a hold of her about a 2nd set of lab results! My results had worsened since the previous ones, and so I needed to know what to do about it; but she would not get back to me, and when she finally did, she claimed she hadn't received any of my previous messages! And then she had the nerve to say to me "we already sent you the lab results. What else do you want?". I'm not a Dr! I need to know what to do about the bad results!!! She absolutely couldn't care less about the patients needs. And unfortunately, even if a Dr is good, you still have to deal with his/her Medical assistant--so if the Med Assistant is bad....there's no way I'll ever go to Dr. Gross again because of her! I ended up changing Dr's, so I could finally actually talk to a Dr about the results (still no word back from Dr. Gross' assistant!)
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5.0 of 5
May 3rd, 2017
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5.0 of 5
May 3rd, 2017
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3.0 of 5
March 14th, 2016
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5.0 of 5
December 15th, 2014
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5.0 of 5
April 4th, 2010
Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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