Dr. Thomas Lawrence MD Patient Reviews

  • Ophthalmology Tallahassee, FL

Overall Rating

4.3
  • 11 patient ratings
  • 1 comment

Last 12 months:

4.0 (-0.3)

1 Patient Reviews

  • Highly Satisfied
    64%
  • Satisfied
    9%
  • Neutral
    18%
  • Dissatisfied
    9%
  • Highly Dissatisfied
    0%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 10 minutes

Showing 1 - 1 review

2.0 of 5
August 11th, 2015
ok if you can tolerate rude office staff
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He is allright, not so good at filling in patients with the procedures leading up to cataract surgery. Seems to be a nice fellow, just not so great on communication. Office staff here is a big problem, off the wall rude. I was charged an inaccurate co pay for one visit, and I did request that it be refunded back to me rather than held until my next years appointment. They were good at refunding the money within 3 weeks time. I did see this doctor two times one year apart so I did give this facility the college try. I wanted to know what my 20% co pay was for cataract surgery. (Im on Medicare and Florida Blue) my insurance told me I was responsible for 20% of the facility charge for the procedure, and were very helpful. Well this is where it got ugly. I asked the staff what that would be, they did a lot of going around in circles, the office manager was rude to me and hung up without saying good bye, and as a result I went to my primary and asked her to recommend someone, which she did. However the office manager did tell me I had a cataract in the other eye too which was news to me which i think the doctor should have apprised me about. I initially went there on a friends recommendation, she loves him. I however will go for my procedure to a Dr. my primary physician recommended. This poor Dr. probably has no idea that the front office staff are rude, but that's something I would hold him responsible for. Wouldn't recommend him for that reason. Communication issues both back and front office.
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