Dr. Thomas Lam MD Patient Reviews

  • Gastroenterology Alhambra, CA

Overall Rating

  • 7 patient ratings
  • 1 comment

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 56 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
September 27th, 2015
Unprofessional, dis-organized office staff
Wait time
56 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The office staff is very disorganized. They had to cancel my first appointment and re-schedule for a Saturday. No problem except the office they sent me to is CLOSED on Saturdays so had to drive 15 miles to their Saturday office. Waited for 2+ hrs! Dr. Lam himself was patient and a good listener. Scheduled my surgery. 3 days before my scheduled surgery, the office calls to say the doctor won't be there. (I had to make repeated phone calls because the girl who called me was out and no one else there knew why she was calling.) Great. I've taken two days off of work for this (unpaid) and now the doctor is a no-show. I was obviously less than thrilled.
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