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Dr. Thomas Lam Is this you?

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8 Ratings • 1 Comment

4.0
  • 4
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  • 1
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Quality Rating

Highly Satisfied

Appropriate Followup
Friendly Staff
Promptness
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
56 min

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Showing 8 of 8 Ratings

Unprofessional, dis-organized office staff

Posted on September 27th, 2015

The office staff is very disorganized. They had to cancel my first appointment and re-schedule for a Saturday. No problem except the office they sent me to is CLOSED on Saturdays so had to drive 15 miles to their Saturday office. Waited for 2+ hrs! Dr. Lam himself was patient and a good listener. Scheduled my surgery. 3 days before my scheduled surgery, the office calls to say the doctor won't be there. (I had to make repeated phone calls because the girl who called me was out and no one else there knew why she was calling.) Great. I've taken two days off of work for this (unpaid) and now the doctor is a no-show. I was obviously less than thrilled.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Five Stars

Posted on November 2nd, 2017

Four Stars

Posted on July 14th, 2015

Five Stars

Posted on January 30th, 2015

Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on January 29th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Posted on October 21st, 2014

Two Stars

Posted on September 17th, 2014

Five Stars

Posted on August 7th, 2014

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