Dr. Thomas Naugle MD Patient Reviews

Overall Review

3.4
  • 14 patient ratings
  • 5 comments

Last 12 months:

5.0 (+ 1.6)

5 Patient Reviews

  • Highly Satisfied
    36%
  • Satisfied
    29%
  • Neutral
    0%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    29%
  • Wait Time 30 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

1.0 of 5
January 31st, 2013
Wait time
25 minutes
I usually don't write reviews but I've been scarred, literally. Dr. Naugle performed a congenital ptosis repair of my eyelid 8 years ago. The procedure failed. When I returned a week after the surgery he told me there was nothing he could do. $5,000 went down the drain. To this day I still have a droopy lid (there was absolutely no improvement), a hypertrophic scar running along my entire eyelid crease, and now I can't close that eyelid all the way. Today I read my post operative notes (I am currently looking for a surgeon to reoperate), and noticed that he documented that he informed me that I could have "disfiguring scars." I was infuriated because he never said that. I currently work in healthcare so I know he documented that for liability reasons. He documented a number of other things just to cover his liability. I wish I could go back 8 years and never met him. To this day my eyelid still droops to a point that it affects my vision, I now have a large scar, my eyelid doesn't close all the way, and I am short $5,000. And also the swelling and discoloration of my eyelid lasted 5 years (I was in my early 20's when I had my surgery, I thought young people heal fast?....not in this case)
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1.0 of 5
December 1st, 2010
Outragious
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
He wanted to charge me $250.00 for an consultation which I paid then called 3 other specialist at random None of which charged for a consultation. He did adjust it to $150.00 which was out of line. His office appears 25 to 30 years dated as an example they used a Poloriad camera to take pictures of my eyes. NOT recommended.
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5.0 of 5
April 19th, 2010
Well Worth the Drive!!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Both my husband and I were operated on by Dr.Naugle in the last few years. We drove 2 1/2 hours one way for both procedures. He was highly recommended by our longtime opthamologist as the best around. His office staff was courteous and did everything possible to help us. Dr. Naugle was very kind, compassionate and took his time making sure we understood everything not only pre-op, but post-op as well. We had excellent results, We're from a medical family and expect a lot. We got it. We have recommended Dr. Naugle highly to our friends and family.
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5.0 of 5
April 17th, 2010
excellent care given in a professional manner
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I saw Dr. Naugle in reference to having upper eyelids that started dropping and affecting my vision.I was given a prompt appt with him and had all of my questions answered. Because of this professionalism, I knew that I had chosen the best in the opthalmic plastic surgery field.My surgery was scheduled at my convenience and had no pain or problems. Dr. Naugle had a very caring bedside manner.I am very pleased with my results and my opthamologist raved about my "new look". I would rate this physician as excellent!!!!
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1.0 of 5
April 6th, 2010
Nightmare Doctor!
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This doctor did not know anything that much. I soon found out he started as a Blepharoplasty surgeon then an othamologist. The whole place is filthy. The front staff was giggling and passing gas. This place is very unprofessional. I would definitely recommend seeing a different doctor, even if it means driving somewhere far. Stay away.
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