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Dr. Tzu-Shang Liu Is this you?

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19 Ratings • 5 Comments

3.6
  • 10
  • 0
  • 4
  • 0
  • 5

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
40.6 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 19 Ratings

Horrible Staff

Posted on October 13th, 2015

The Doctor is excellent. He has great bedside manner. My ACL reconstruction surgery was a success. The most memorable part of my whole experience with his clinic is his staff. Horrible! It was a headache having to get a hold of their referral person to get all my workers comp information on time. She never returned my calls after leaving several messages with the staff and her voicemail. I literally had to go to the clinic to get anything done. I'd call the clinic and they would put me on hold for over over 15 min and never answered the line. Their excuse to put me on hold was that they were in front of a patient. One day on my post op appt at the clinic I listen to one of the front desk girls answer the phone, put a patient on hold with the same excuse that they were working with a patient. There was no patient. The wait is rediculous. If your appointment is at 2pm, you won't be seen until 4pm. I can go on an on but you get the picture. Very stressful!!!

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Three Stars

Posted on September 30th, 2015

It is ridiculous to have an appointment last three hours. Overbooking is a heinous form of corporate greed.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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One Star

Posted on June 16th, 2015

I don't have the problem with the dr it's the staffs that is not reliable .they dont even call you to let you know you're approve with your insurance or cancel if the pharmacy decline I missed 2 days of two consecutive weeks because the put you on appointment and then no follow up.sometime you get hold with them and they promise to call you back and never heard from them again very unprofessional

Easy Appointment
Promptness
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Five Stars

Posted on April 15th, 2015

Excellent bedside manner, great surgical skills. He truly cares about patients.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on January 9th, 2015

Long wait, but Dr. Liu is really good at what he does.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on January 5th, 2017

One Star

Posted on February 24th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on February 14th, 2016

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on July 16th, 2015

Three Stars

Posted on April 28th, 2015

Five Stars

Posted on March 18th, 2015

Five Stars

Posted on January 30th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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