inactive

Thomas U Tan MD Patient Reviews

Vitals cannot verify the address for this professional. We recommend that you attempt to contact the provider to verify their address. Please email us at support@vitals.com if you have any additional information.

Overall Review

2.9
  • 13 patient ratings
  • 4 comments

Last 12 months:

4.5 (+ 1.6)

4 Patient Reviews

  • Highly Satisfied
    31%
  • Satisfied
    23%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    46%
  • Wait Time 32.2 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

1.0 of 5
October 27th, 2015
Competent, but disrespectful!
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Tan in a competent doctor (by all means not the the best) but his bedside manner is awful. He is rude and inconsiderate of even thr most basic manners. He interrupts when the patient is speaking and talks over the patient. It happens each time we go in for an appointment. We have been seeing him for several years because he's the closest provider that accepts our insurance. But todays visit was the last straw. We arrived on time and still had to wait over an hour and a half to get seen! This was because someone else checked in with the same first name as mine (but not the same last name) and the front desk cancelled MY appointment. Needless to say, we are going to find another pulmonary specialist.
Was this review helpful? Yes No

1.0 of 5
November 30th, 2013
mr
Wait time
30 minutes
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
this guy is not worth your time or money .He's ego doesn't match he's skill level .He will not return your calls or follow through with what he says he will do. I think he is a quack.
Was this review helpful? Yes No

4.0 of 5
September 16th, 2010
GREAT PHYSICIAN, BUT HIS OFFICE COULD USE SOME TWEAKING
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Overall, Dr. Tan is an excellent physician. He is very caring and it seems like there is never an "off limits" time to contact him for an emergency.Suggestions:Dr.Tan spends more time with each patient than the average physician, which he should be lauded for, however his patients are scheduled at the faster rate found in most offices. Examine the time the Doctor takes with an average patient and schedule accordingly.Recruit and hire an experienced RN to efficiently manage the (non-physician) medical operations of the office. Give the RN sufficient pay & benefits to keep him/her as a long term employee. An experienced nurse, with a detailed knowledge of the physicians preferences and trusted by the patients is a valuable asset. Such a nurse could preform triage over the phone and provide sympathetic hand-holding when patients call in with questions. The Doctor's time would be freed up to concentrate on more important matters.A wheelchair door should be installed on the front door of the building and the door leading into Dr. Tan's office. I find it strange, since the building is relatively new, such a door was not installed as the building was constructed. It is a glaring anomaly wheelchair doors are not installed. The lack of the doors provide opportunity for negative thoughts as people come in and out:"Why would a doctor with his clientele not have a handicapped door?"Another person who would help the office's professionalism is a qualified Office Manager to handle the business operations with the authority to take care of day to day matters. The Doctor should delegate (but verify) the business operations. Relatives of the Doctor should not be hired for the office. While competent, they could be unknowingly disruptive. A non-relative employee may have difficulty dealing with the dissonance of giving direction to an employee who may be lower in the hierarchy, but is seen as having the imprimatur of the Doctor.
Was this review helpful? Yes No

5.0 of 5
March 4th, 2009
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Dr. Tan Is The Best Lung doctor In The Tricities.
Was this review helpful? Yes No