Ease of Appointment
My wife and I just moved to Spring Lake from Grosse Pointe. I called to schedule a new patient appointment, and was given a date a month out. Today, less than 24 before my appointment that I've waited a month for, the office calls to tell me they have to reschedule. I say ok, but then they want to reschedule me for an new apt. 27 days from now. I find out that my appointment is getting canceled because the doctor is doing school physicals. The worse part is the unconcerned tone of the woman on the phone, and she kept asking "so I'll put you down as a cancel?". Absolutely no concern for a potential patients business or welfare.