Timothy L Raines, MD

I saw NP for injured shoulder on 9/4. I see her, because the Dr. seems aloof & preoccupied. He gives me the impression that he would prefer not to treat me. The NP he had prior to the one he currently has was a gem & she is the reason I stayed with the practice. The one I saw for my shoulder prescribed steroids & pain meds, suggested I get a sling & scheduled f/u in two weeks. I called prior to f/u appt for more pain meds because of severe pain (being in the sling led to frozen shoulder syndrome). She left early on the 2nd day after I called leaving no instructions for me & no refill. I cancelled f/u appt & scheduled w/ orthopaedic surgeon. After 2 months of physical therapy to get past the frozen shoulder syndrome & an MRI I was diagnosed with high grade rupture of rotator cuff. Surgery is scheduled for December. I have been with the same practice for 12 years & am not one to run to the doctor unless I have an urgent need. I feel that the practice has been neglectful & uncaring in their treatment of me. Once my surgery is complete I am choosing another PCP. I pay too much money to be treated this badly.

After a single appoint where I waited a very long time just to be seen, my overall diagnosis and treatment were never follwoed up on. come to find out the billing department screwed up royally and never sent me an outstanding bill. Never bothered calling or sending a letter. nice enough peole, but unprofessional and untrustworthy as a whole.

Office visit #1: Waited over an hour. I check from time to time on the wait during that hour. Finally, after an hour, the staff tells me the Dr. is running late.Office visit #2: Dr. Raines "isn't available" so the nurse sees me. She was great! Unbelievable experience #1: I need malaria pills for an upcoming trip. I call the office. They say since it's been so long I need to come in for a checkup in order to get the pills (instead of just calling them into the pharmacy) (btw, it's standard practice to have malaria pills called in if you're a patient of a doctor). I ask how long it's been since my last check up, they say, "less than a year" (!) but don't worry, we'll just bill your insurance (!!!). Um, my insurance only covers one "check-up" a year. Dr. Raines gets on the phone YELLING (!!!!!) at me and says if I won't come in I should find a new doctor.So I didn't come in and now I'm looking for a new doctor.

Victoria Family Practice provides a wonderful service. My husband and I have been patients for 7 years. First let me point out that the negative comments regarding the staff have been corrected. As of my last visit which was January 2011 the clinical and office staff is very kind, courteous and compassionate. The office staff tries to work you in as scheduling permits. I have been able to get urgent appointments the majority of times. In fact I can only remember 1 time that I had to wait until the next day. I don't recall waiting over 15 minutes to be seen. Most of the time it's within 10 minutes of arrival. Most of my appointments are with the Nurse Practitioner. I cant say enough about her services. She is kind, compassionate and is extremely accurate in her diagnosis. I have also been pleased with Dr. Raines services the few times I have seen him. I highly recommend Victoria Family Practice, they really care.

Had him for many years. Very good. Cares for his patients and helps them when need to.

I have been a patient of Dr. Raines for over 10 years. He is a wonderful doctor and the staff are nice. The older nurse is not nice but she gets the job done. I never see her smile.

I have been going to this office for 10 years. Dr. Raines has one woman at the front desk that is terrible but otherwise the office staff and CNP is wonderful. I can always get an appointment the same day if needed and I feel comfortable at the office. Dr. Raines is young but he is knowledgable and I feel pretty good about going to see him.