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Dr. Valerie Heidenry Is this you?

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12 Ratings • 1 Comment

4.4
  • 9
  • 0
  • 1
  • 2
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
18.3 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 12 Ratings

Great Bedside Manner

Posted on September 16th, 2014

DR. H's bedside manner is wonderful! She does seem to go out of her way to make you feel comfortable, and she makes extra visits to see you while in the hospital. She also seems to know her stuff! I question the "customer service" follow-through of her front office staff at the Batavia office. Messages never seem to get to her or her nurse. Additionally "to dos" never seem to be completed 100%. For example 7 out of 8 scripts called in, but missed one. This has happened on several occasions.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Five Stars

Posted on July 27th, 2017

Five Stars

Posted on May 1st, 2017

Five Stars

Posted on May 1st, 2017

Five Stars

Posted on August 8th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Two Stars

Posted on December 20th, 2015

Five Stars

Posted on January 5th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown

Five Stars

Posted on November 16th, 2014

Five Stars

Posted on October 20th, 2014

Five Stars

Posted on April 21st, 2012

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Two Stars

Posted on October 21st, 2011

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on December 19th, 2008

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown
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