14 Patient Reviews
- Wait Time 18 minutes
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
Showing 1 - 12 reviews
I am very saddened to read this review. I am truly sorry this patient felt they had this kind of experience with me. I do have a "straight shooter" personality which this individual may have perceived as rude. I apologize to this individual if they felt slighted. I try to be forthright and honest with my patients. I believe that is one of the highest respects I can give them. I cannot comment to the other statements other than I feel blessed with the life and opportunities I have been given. I am sorry to this patient for the experience they felt they received with me.
I am sorry the patient felt rushed. I do my best to accommodate the patients needs at each visit. This sometimes causes our hours to run late. I am sorry for the experience this patient felt they had. The "you want my help" sentiment is perhaps a response to the honesty with which I speak to my patients. I firmly believe in being truthful, honest, and objective to the patient about their diagnoses and treatment options. I am sorry if this felt "cold" or disrespectful to the patient. This individual was right about my staff being great. I count my blessing for them to everyday.
I am sorry the patient felt the experience they reported. As a medical provider, we can can exhaust all of the possible tests and treatments and still be left with no good answer as to the patient's persistent symptoms. In these moments, we can often lose sight of the trees for the forest. In these instances, I feel sometimes obtaining a second opinion can provide a new perspective that may help the patient where so am failing. I firmly believe in being honest and truthful to my patients; even when that means having to have a hard conversation and saying "I don't know what more I can do."
I am sorry the patient feels that I am "never" at the office. I travel to 4 different offices during the week in order to minimize travel for our patients. Unfortunately, this means that I may not be available in the desired office at a desired time. Still, I pride myself on being available to all of my patients at whatever office I am in on any given day. Since this complaint. I have hired a physician extender to help us accommodate urgent visit needs and expanded our staff to be more accessible to our patients. I am, nonetheless sorry for the sentiments expressed by this patient.
I am sorry this patient felt they had a bad experience in our office. Unfortunately, trigger finger injections often cause acute discomfort as the hand is a very sensitive location to receive an injection. Occasionally, a patient can experience a "flare" of inflammation after an injection is given within the first 24 to 48 hours. The swelling of the finger actually indicates that I injected the medication into the tunnel system of the finger where the "triggering" is occurring. I am sorry the patient felt pain with the injection. However, I will stand up for myself humbly disagree with the perceptions presented in this review.
I absolutely recall this visit with this gentleman. I am sorry for his perceived experience. It is true he saw my physician's assistant first. My PA and I were seeing patients together that day. I however make it a point to see all of my patients and I absolutely respect their right to see me at their request. I do my best to accommodate a patient's need and desires. I do not brush individuals off with their questions. He asked me a question about work station ergonomics. I recommended he search the Internet for images and information that would help him make such adjustments. I did not have patient literature for such requests then as I do now. What this individual perceived as rudeness was exasperation on my part knowing I could not find common ground with him. He expressed he was heavily disappointed in his visit. I too, on many levels, was disappointed, frustrated, and disheartened with this particular visit.
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