- Friendly Staff
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Share Your Experience
Have you seen Dr. Virginia Lolley?
March 10th, 2017Dr. Lolley stated I needed cataract surgery and didn't explain the procedure nor options. Stated to arrange surgery in 2-3 weeks. Would cost $2,500 per eye not covered by insurance. That was the discussion limit during the visit.. Later, after talking with friends about the procedure, I had a few questions before scheduling surgery. Called 3 times and left messages for Dr. Lolley to please return call. Never heard from her. Office is poorly managed.. Left 2 messages and those were not returned either. Finally, I called the Patient Representative and she got someone on the phone. I left another message for Dr. Lolley to call. Since I never heard back from her, I did not schedule the surgery.. Switched to new ophthalmologist. Very pleased that I made the change. Physician explained everything before I left his office and suggested I wait another year for surgery. His office was well managed. Can ALWAYS reach a person by phone with prompt results. Called 3 times with questions before scheduling surgery. Dr. Lolley
August 31st, 2016Office visit
April 18th, 2016
April 6th, 2016
The reason I didn't give Dr. Lolley a higher rating is because of one of her employees. UAB doesn't seem to care how poorly doctors and employees treat their patients. I hope anyone who has Blue Cross Blue Shield will contact them and let them know if you feel you have been mistreated by UAB, as your comments help determine UAB's insurance tier (according to BCBS). UAB has recently been downgraded to a Tier 2 facility, which was well deserved.
August 27th, 2015Staff Problems
I have no big problem with Dr. Virginia Lolley; however, in my opinion UAB (including their Callahan Eye Hospital Clinic) has a huge problem with nurses, receptionists, or whoever answers the phone when I call concerning prescriptions or something else I may need after my visit. I always get a return call with a message left answering a different question than what I asked or some other mix-up. Even with the high quality of MOST of UAB's physicians, I am finally being forced to find all new doctors elsewhere because of the aggravation caused by me not having time to call back 10 times each time I need something because it is rarely ever handled properly even after several phone calls. During my latest visit to Dr. Lolley, she wrote me a prescription for new eyeglasses. I later decided I would rather have bifocals so I wouldn't also have to carry around a set of reading glasses with me all the time. At the appointment, the doctor said she could write the prescription either way. After multiple phone calls to the clinic and several days of waiting, in today's mail was a (barely legible) copy of my original prescription I already have. So, once again, much time wasted after receiving exactly the OPPOSITE of what I asked for!
January 20th, 2011Bart Bakker
Dr. Lolley is the best!
October 8th, 2017
July 19th, 2017
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February 14th, 2017
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