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Dr. Walter Hall Is this you?

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Ratings and Reviews

5 Ratings with 1 Comment

  • Excellent
    4
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  • Good
    0
  • Poor
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
30 min

Showing 5 Ratings with 1 Comment

2.3 Rating

March 5th, 2012

I went to Dr. Hall for some surgery. Although the surgery went okay, the multiple occasions I associated with his staff were not pleasant experiences. The cashier had charged me more than my copay and when I told her my copay was lower, she did not document the original copy and my receipt properly. This led to a misunderstanding when I was informed that I had not paid the full amount for my copay. The issue could not be resolved over the phone so I paid a visit to their office. I spoke with the receptionist at first and then the human resource officier. I expected a more professional environment and staff. However, I argued with the staff members in the lobby about the situation. The issue was finally resolved when the staff member admitted there might have been a possibility that she could have made a mistake. I was very upset with how I was treated and the professionalism of the staff. Months after my surgery, I called in to schedule an appointment because I was in pain and my family doctor suggested I schedule an appointment with Dr. Hall again. The receptionist on the phone sighed with annoyance when I asked for a different appointment time because I had to work in the afternoons. I was then told that Dr Hall was extremely busy and will not be able to see me during the time frame I wanted in a reasonable amount of time. Therefore I had to wait a month for my appointment WHEN I WAS IN PAIN. Two weeks later, I received a phone call from the receptionist who informed me that my appointment had to be pushed for an extra month and a half because the doctor was very busy and was going to be out of the office during my schedule appointment. I did not understand why the doctor would take on more patients than he could handle and why I would have to wait two months and a half to see a doctor when I am in pain (which could potentially be because of the surgery). The customer service I received as poor, the staff was unprofessional, and the amount of time I had to wait for an appointment was ridiculously long. I would not recommend anyone to go to Dr Hall and do not plan to return for future visits.

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

April 29th, 2017

5.0 Rating

October 12th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

September 17th, 2014

5.0 Rating

August 5th, 2013

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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