Dr. Wayne Mcwilliams MD Patient Reviews

  • Urology Hagerstown, MD

Overall Rating

4.5
  • 13 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.5)

1 Patient Reviews

  • Highly Satisfied
    62%
  • Satisfied
    31%
  • Neutral
    8%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    0%
  • Wait Time 22.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

5.0 of 5
November 19th, 2013
Walter L.
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I tried to make an appointment today and the phone was busy. I tried to call the operator in the office and that line was busy. At a prior visit, one of the clerks said that my office visit wasn't covered by my insurance and that it would be fraud if she recoded the service so it was covered by Medicare. This was a routine annual exam which was definitely covered. I appealed my case to the office manager and eventually the bill was processed. The office is very busy and I feel that they are either understaffed or the staff isn't performing well. Dr. McWilliams seems excellent, but his staff is not.
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