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Walter L. show details Walter L.
by Walter L. on Nov 19th, 2013

I tried to make an appointment today and the phone was busy. I tried to call the operator in the office and that line was busy. At a prior visit, one of the clerks said that my office visit wasn't covered by my insurance and that it would be fraud if she recoded the service so it was covered by Medicare. This was a routine annual exam which was definitely covered. I appealed my case to the office manager and eventually the bill was processed. The office is very busy and I feel that they are either understaffed or the staff isn't performing well. Dr. McWilliams seems excellent, but his staff is not.