11 Patient Reviews
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
- Wait Time 21.2 minutes
Showing 1 - 11 reviews
We appreciate your feedback and because you placed the same review on different sites, we will respond with the same reply. Varicoceles are fairly common, occurring in about 10 to 15% of the general population. However, several recent studies indicate that the incidence of varicoceles is inversely related to BMI, meaning that as BMI goes up, the incidence of varicoceles goes down. Furthermore, the majority of varicoceles do NOT hurt. Varicocele surgery is a straightforward procedure in experienced hands, but determining that a varicocele is the source of a patient's testicular pain is not so simple as there are many causes of testicular pain. A detailed exam and testing is important to most accurately determine the cause of and treatment for testicular pain, instead of rushing to do surgery.
Thank you for your comments as we are always striving to improve. I am sorry that you had a bad experience. I realize that sometimes the facts are difficult to accept, and sometimes treatment recommendations are not always easy to do. Our phone system and call center has indeed not been up to par and are undergoing structural and organization changes to better serve our patients.Test results are always available to patients. Again, I am sorry that we did not meet your expectations and wish you the best of luck.
I am sorry that you had a bad experience. I strive to provide an accurate diagnosis, explain test results, and provide treatment options that patients can understand. Then, together, we can make a treatment plan that can help patients achieve your goals. I realize that sometimes the facts are difficult to accept, and sometimes treatment recommendations are not always easy to do. Again, I am sorry that I did not meet your expectations, and I wish you the best of luck.
Thank you for your feedback. I understand that a visit to the doctor can be stressful and that a physical examination can make someone feel uncomfortable. However, a physical examination is a crucial part of a thorough medical evaluation. To help ease the male patient's anxiety, I routinely ask if the female partner would like to step out of the room during the physical examination. I leave the decision ultimately up to the male patient and his comfort level. I am sorry that you feel the way you do regarding your visit. I wish you the best of luck with your endeavors.
I am glad that your procedure went well, but am sorry that your post-procedure experience was poor. I agree that it is unacceptable that you were unable to reach a live person to schedule your followup appointment. The office staff has recently undergone organizational changes and procedural revisions. A live person can now be reached more easily, whether that is an office staff person during business hours or the call center, after hours. We strive very hard to improve the patient experience in our office and take constructive reviews such as yours into account when modifying office protocols. Thank you for taking the time out of your busy day to write a review and help us improve!
I think that you zeroed in on one possible finding from the recommended tests, which may have been cancer. I know that that can be very difficult to hear. I did mention several other possible outcomes which are again only possible outcomes. I did not intend to come across as insensitive, and I sincerely apologize if I did. It sounds like you have gone elsewhere for your care, and I wish you the best of luck.
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