William Franklin MD Patient Reviews

  • Internal Medicine Decatur, IL

Overall Rating

4.0
  • 3 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 1.0)

3 Patient Reviews

  • Excellent
    67%
  • Great
    0%
  • Good
    0%
  • Poor
    33%
  • Bad
    0%
  • Friendly Staff
  • Promptness
  • Wait Time 15 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 3 reviews

2.0 of 5
September 13th, 2015
Receptionist
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I'm much younger (early 40's) than most retirees, but am disabled the lady at the front counter actually had the nerve to argue that in fact, did not have Medicare. She said you mean Medicaid...she said it over and over until I presented her with my Medicare card and she then acted like I had been rude to her in some way because she was going to tell me what I had instead of letting ME, patient and payor of the bills tell her what insurance I had. It was all rather silly, but rude and unprofessional on her part. I have another doctor now, and the receptionist doesn't care as long as the bills are paid, and treats me as a patient/customer instead of that of a child.
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5.0 of 5
May 31st, 2017
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5.0 of 5
April 2nd, 2015
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