Dr. William Franklin MD Patient Reviews

  • Family Medicine Austin, TX

Overall Rating

3.5
  • 7 patient ratings
  • 3 comments

Last 12 months:

5.0 (+ 1.5)

7 Patient Reviews

  • Excellent
    57%
  • Great
    0%
  • Good
    0%
  • Poor
    14%
  • Bad
    29%
  • Friendly Staff
  • Promptness
  • Wait Time 21.7 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 7 reviews

2.3 of 5
March 19th, 2010
Former Patient
Wait time
35.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I was a regular patient at this clinic for about 8 years and never once saw Dr. Franklin. Most of the time, the physician's assistants were okay, but when I had a complicated problem and asked to join one of their "auxillary clinics" as a private pay patient, they would not accept me even though I was going to pay on my own. I also noticed that the office was undergoing massive remodeling and adding a pharmacy and a drive thru coffee shop. I did not want my money contributing to designer bathroom sinks, marble tile, and more ways to make money off the patients. I have changed to a doctor nearer my home who is a sole practioner that will see me within 5 minutes of walking in to the office.
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1.0 of 5
August 30th, 2009
hey! youre not really the doctor )-:|
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
What gives with the shuffle? I called to ask for an appointment with an MD, and was shuffled to a nurse practitioner who identified himself as a "doctor". I dont know what all the rules are with this, but if Id wanted a nurse practioner, Id have asked for a nurse practitioner. The waiting room was filthy, and the actual exam room had traces of blood, I wish I could say it was from a lab area- it actually looked like it came from a dried pap smear (if you know what I mean). I guess being a minor emergency room entitles you to pretend you have trauma...err...anywhere you can have trauma. Then, I walked outside and the place I was being referred to was being advertised on that big gigantic sign outside. Um. Did somebody forget to mention a monetary relationship? And, what kind of physician puts a drive-thru coffee shop inside their clinic? Could it be that the 3 hour wait "ie no appointment neccessary" is getting too long?I took my medical records, my insurance card, and myself to a legitimate doctor down the street. I suggest you do the same.
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1.0 of 5
August 25th, 2009
PSYCHE!!!
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Fool me once. Shame on you. Fool me twice...shame on me. Before you go here, do me one favor. Ask for an appointment with Dr Franklin. If you succeed, I will be shocked. Dr Franklin actually only works a few hours a week. You will NEVER SEE A DOCTOR. The people you see are actually nurse practitioners and Physicians assistants who claim they are "doctors". I even asked the person taking care of me "Hatley" and he swore up and down he was a doctor. Not true. He has never been to medical school and he is not a doctor. I looked him up on vitals. He is not a doctor. You will never ever get to see a doctor at Victory Medical Center. If you want to see a PA go to the minute clinic they are cheaper and faster.
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5.0 of 5
May 11th, 2017
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5.0 of 5
September 9th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 3rd, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 6th, 2012
Wait time
25.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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