33 Patient Reviews
- Friendly Staff
- Wait Time 38.6 minutes
- Appropriate Followup
- Spends Time With Patients
- Bedside Manner
- Fair and Accurate Diagnosis
- Easy Appointments
Showing 1 - 12 reviews
Dear Sydney, We are glad to hear you have had such a great experience with us. Thank you for the kind words about me and my staff. I will be sure to pass the compliments along. Sincerely, Dr. Bill Hefley, Jr.
Dear Vitals Guest, Thank you for the 5 stars and for taking the time to leave a review. Sincerely, Dr. Bill Hefley, Jr.
Dear Vitals Guest, We thank you for the kind compliments and for choosing us at OrthoSurgeons and Arkansas Surgical Hospital. We will be sure to pass the comments onto our staff. Thank you for the review. Sincerely, Dr. Bill Hefley, Jr.
Dear Reba, I'm happy to hear you are having a quick recovery and hope you continue to do so. Thanks for taking the time to leave a review. Sincerely, Dr. Bill Hefley, Jr.
Dear Vitals Guest, Thanks for taking the time to review our performance. We appreciate hearing both what we did well, and also understanding where we did not meet or exceed your expectation. My highly-trained orthopedic team and I have worked together for years. This includes a Registered Nurse and Physician Assistant. Usually at least two team members see you each day while in the hospital. My joint replacement patients typically stay in the hospital one or two nights and I see my patients the morning after surgery. If the nurse or PA sees the patient early the following day, they write the discharge order at that time and the patient may leave before I come by. Of course, if the patient needs to stay longer they do. I do a large number of hip and knee replacements each week. My team, the staff at Arkansas Surgical Hospital and I work very hard to get the best possible outcome for each patient. We have developed techniques and protocols that deliver predictable exceptional results. Together, we achieve a very low complication rate and take all concerns voiced by patients seriously and address them immediately. The excellent results and low complication rate are evidenced in the consistently high ratings we achieve each year from nationally recognized rating systems. We regret that you felt you had unmet needs. Hopefully you had an excellent surgical result and are enjoying pain-free mobility afforded by your new hip. Sincerely, Dr. Bill Hefley, Jr.
Dear Gerald, Thanks for the kind words about our staff at OrthoSurgeons and Arkansas Surgical Hospital. Reducing anxiety and maximizing your comfort are top priority for us. Glad your shoulders are working well again. Sincerely, Dr. Bill Hefley Jr.
Dear Vitals Guest, Thank you for your review. Our hospital has been compared to a spa and a country club before, but this is the first time we've been compared to a cruise ship. Glad you were please with your experience. Sincerely, Dr. Bill Hefley Jr.
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