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William Hines Is this you?
  • 9
  • 0
  • 1
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  • 1

Quality Rating

Highly Satisfied

Wait Time
7.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Friendly Staff
Promptness
Accurate Diagnosis
Easy Appointments

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11 Ratings with 1 Comment

1.0 Rating

December 10th, 2015

Couldn’t make an appointment

I found the staff arrogant. I tried to make an appointment based upon a referral from my doctor. I had lab tests and my health plan requires no pre approval. Staff wanted some kind of formal referral and copies of lab work before they mad an appoinment. If wanted to find out if there was availability, since it was near year end, or if I could make a tenative appointment. All I got was “It’s our policy not to make an appointment until we have all this stuff”. Also didn’t get an estimate as to when they would know when they would have everything the need. They told me every nephrologist had this policy. While they were still trying I go another appointment in 5 min. Based on my experience I can’t even believe the other ratings of the “Ease of Appointment” or “Courteous Staff” are real. I was able to make an appoinment at another doctor in 5 minutes.

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5.0 Rating

February 22nd, 2017

5.0 Rating

June 22nd, 2016

5.0 Rating

September 14th, 2015

Wait time
5 minutes
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

September 12th, 2015

5.0 Rating

February 6th, 2015

5.0 Rating

November 30th, 2014

5.0 Rating

September 13th, 2014

3.7 Rating

August 30th, 2014

5.0 Rating

July 15th, 2014

5.0 Rating

February 24th, 2012

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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