Patient Reviews ?
Rude, dismissive and kept me waiting forever. She smelled like she just ate a whole bag of doritos and tested me like I rudely interrupted her lunch.
I'm writing this on behalf of my mother who is a senior and isn't internet savvy. She had terrible experiences in this office. She had to wait for several HOURS one time and had a long wait another. The staff was very unprofessional (including the doctor) and very uncompassionate. I'm glad she was able to go back to her original doctor! I do not recommend this office to anyone!
Dr. Imani is horrible! She spends 1 min in the room and walks out even when you are still asking questions. She sits in the check out area talking on her cell phone being loud and shopping on the internet while you are waiting for hours to be seen. She talks bad about her staff and takes no responsibility for anything. She is the doctor and actually does nothing. The medical assistants spend more time with you and answer your questions. I was surprised to see that the medical assistants are the ones who do the notes, send prescriptions, and basically run the who clinic while Dr. Imani jokes and laughs with friends that go to visit her in the office. Dr. Imani is running a clinic that is not about patient care its about her making money by seeing as many patients as she can for 30 seconds each patient.
Horrible bedside manner, sloppy appearance. If you make an appointment be ready to wait at least an hour in the waiting room before they bring you back, and getting a prescription refilled is a nightmare
Dr. Imani has to be the worst doctor I have ever been to. I have seen her a few different times, and have never had a positive experience with her. She is not friendly or professional at all. I do not understand how this woman still has her license. Mine and my sons insurances were changed and the primary doctor my son had since he was born was dropped. So Ive been trying to find him another doctor. So when my son became sick, and I couldn't find him another primary doctor, I thought I would try her because I knew I could get him in the same day appointment. I was really hesitant, but thought maybe she would be different with young children. (my son is 6). My son has had a chronic cough for a couple months now, and has been running a fever for the past 3 days. And not to mention, his tonsils are so swollen that they are touching. So when I got my son into his appointment yesterday, the med. assistant was really nice. He was talking to my son, asking him questions and really showing that he was actually concerned about what was going on. I explained to him everything that had been going on, and asked if I could get a referral to an ENT doctor for my son. He said of course, that it would probably be a good idea. He then left, and a few minutes later Dr. Imani came in. She would not talk to my son. Did not introduce herself to him, and barely examined him. She checked his ears and then very quickly checked his throat. I don't even know how she could have seen anything when she wasn't even really looking. She looks at me and says" your son isn't even sick, I don't know why you want an ENT referral. You're just the mom, Im the doctor". And goes on to tell me and my mom how we are wrong for wanting my son to have his tonsils removed because it is a brutal surgery and it should not be done. She then gets up from her chair, walks out and as shes walking out says they will help you at the desk. I was livid!! Its one thing when you treat me like that. Im an adult, I can handle it, but when you are so disrespectful and cold to my six year old son, that is taking it to a different level!! We walk out and start telling the front desk about it and how upset we are!! I was just ready to walk out, when another doctor at that office said he would see my son. I wasn't sure about it, but agreed. What a difference!! Dr. Carothers saw my son, and he was excellent! Come to find out, it wasn't in my head, my son WAS actually sick. He had the beginning stages of pneumonia and also had strep throat. Dr. Carothers wrote a script for antibiotics and an inhaler for my son. Thank God he was there! I would not recommend to anyone Dr. Imani. Please go see the other doctors they have at this location.
The positive reviews on this page have absolutely got to be bogus. Even if not, don't take the chance.... at best this is a bipolar doctor and you don't want to take the chance of catching her on a bad day. We just had an incredibly awful experience at a doctorâs office this afternoon for both of my daughters. I bet I have seen my oldest daughter cry 10 times in the last 10 years, and I just saw her cry twice in less than an hour. There is a certain base level of friendliness, compassion, cleanliness, respect and efficiency we feel patients deserve when visiting a physicianâs office. The office of Dr. Yvonne VanArsdale-Imani fell far short of meeting our expectations in any of these metrics. I took both my daughters in to see a new doctor today. M is 21, and S is 17, and they have both outgrown a pediatric office. We checked online to try and find a female doctor, and made an appointment today at 2pm for S and 2:15 for M. We arrived a little early, a filled out our paperwork for new patients. Oddly, the pre-paperwork does not ask about either thyroid health or diabetes. That should have been a sign. They were both scheduled for an introductory visit and physical. M had a specific concern that she asked me to be present to question the doctor. Her thyroid TSH has been running high and since I am hypothyroid, we thought that it might not be a bad idea to ask some questions pertaining to that. I also thought that since my thyroid is hypo, as is my oldest daughterâs, that perhaps we should check my youngest daughter as well. S got called into the exam room, and I went with her. I mentioned to the nurse (technician?) that I had some specific questions for the doctor. The nurse told me that since this was a physical, we were not allowed to ask questions. This was a preventative visit only, and any questions for the doc had to be posed in a follow up visit. I was more than a bit surprised at this. We were not asking for treatment for some sort of a transient condition such as an ear infection. We were referring to what appears to be a hereditary issue for our family to be checked. I asked for a TSH test to be performed just as a baseline check to see if a chronic condition exists. I asked the nurse for that test and then I excused myself from the room so that S would be comfortable with the exam (I am her dad). I went out and joined M in the lobby, and she was called in. We went in, and the pre-questions started. I wanted to leave the room so M could be comfortable answering private questions, so I told the nurse / tech that we had some clarifications for the doc that we needed for her thyroid. The nurse then told me the same thingâ¦ no questions about items NOT included in the physical. I pointed out that we had previous test results that we brought, and that as part of the visit and the physical, we wanted the tests repeated, and had questions about other tests. The nurse (named Aubrey, I think), was not listening to me when I was answering her questions. I could see M getting distressed during this exchange. Aubrey said that we could not discuss the thyroid issues unless there had been a diagnosis previously made. Again, I was amazed. Letâs seeâ¦. My daughter is here for a physical, but we can not ask about what seems to be a chronic health condition? I want to be clear about something elseâ¦ Aubrey was clearly not pleased to be talking to me. She was sullen at best, and exhibited a strong amount of passive hostility. Not a happy person, nor one that you would expect to be working in a people-oriented position. I asked for clarification on why we could not ask specific questions about Mâs health, and Aubrey abruptly stood up, told us she would send in the office manager, and left. When she left, M started to cry, said she wanted to go and never come back. Once again, this is a person who is an emotional rock. M said that the facility didnât feel clean, and that even the colors on the walls (browns and grays) were depressing. I told M that we would stick around to at least get paperwork for a blood test, and then get out. We proceeded to wait another 20 minutes before the office manager came in. The office manager did seem nice, and was pleasant to deal with. She also tried to explain that concerns about a thyroid were not things that were covered in a physical. I argued and I said that we were not in there for stitches, or an ear infection, or a broken arm and trying to get that attended to under the âfreeâ cost of the physical. We were there trying to understand if a known condition which may be chronic (high TSH) was present and that we wanted a thyroid panel to check. At that point, I said to cancel the physical, change it to an office visit, and I would pay the additional $10 for the co-pay. It was my impression that this office was exceptionally and primarily concerned about cash. The office manager left us to wait for the doctor. We waited another 10 minutes. The doctor arrived, and had no pleasantries to say by way of introduction. She also arrived _already_ wearing gloves. Later, M mentioned that she felt gross when the doc wanted to check her out, not knowing where those gloves had been. I mentioned to the doctor that I had some specific questions and that I would leave in order to afford privacy. I asked about Thyroid tests, and proceeded to get a lecture from the doctor about how it was inappropriate for her to talk to me about my adult childâs medical conditions. My daughter then said that she wanted me there because I had more experience with thyroid issues. At this point, the issue should have been done. If the patient tells a doctor that another person may ask questions on their behalf, then the doc needs to keep her personal opinion to herself. She then proceeded to tell me that she has had parents of a 30 year old present for visits. Again, I wanted to tell her that if the patient approves, it is none of her dang business. She agreed to have a thyroid test performed, and I had heard enough so I left. We simply will never be back. After the visit, M was so stressed out by the whole ordeal and especially the gloves, that she broke down and cried in the car again. In summary, this did not give me the feeling of a great place to get healthcare. The front office staff looked and acted sullen, the technician Aubrey was hostile, the facilities were a downer at best, and who knows where the docâs gloves had been (For crying out loud, if you want to wear gloves, put them on in the exam room. We donât want you even touching a door knob and then coming in to touch a patient). We had a 2:15 appointment that took until almost 4pm to see the doc. We wonât be back.
I was looking for a new doctor in my area. I am a young female, and my digestive tract has been abnormal. I choose Dr VanArsdale-Imani because she was close to my house and Albuquerque Family Health Center accepted my Health Insurance. I was very unhappy with the outcome of my appointment with her this past October 2013. After talking with the nurse, Dr. VanArsdale-Imani came into the room to talk to me about my issues. She was very rude, overwhelming, and never answered any of my questions. She talked about many excruciating symptoms that I could possibly have and completely scared and worried me about my problem. I literally began to have a panic attack right in front of her, and began to breathe heavily and shake. She patted me on the shoulder, and told the nurse to grab me some water. Both the doctor and nurse left me alone in the room while I laid down and tried to breathe. The nurse came back in the room with water and wrote me up a referral to another type of doctor. Dr. VanArsdale-Imani never came back in to check up on me, she never made sure I was doing ok afterwards, and never came back to finish talking to me or answer any my question. I will never go back to see her, and I cancelled my follow-up with her. I would never recommend anyone to see her or make any appointments with her.
. The wait was short and the staff seemed good but "Dr." Imani made me feel really uncomfortable. I was just about to get married and due to a situation where a family member of mine has Hep C I wanted to get a blood test and I needed to start birth control. I asked her a few questions about the different types of birth control and the side effects and I kid you not her exact words were "Cant you Google it?" At some point during my appointment her cell phone rang and she literally jumped up and ran to go get it and she was gone for about 15 minutes. After all that I had a problem with the birth control that left me bleeding for 45 strait days. She didn't care to help. I had to switch doctors to get help. She doesn't care at all about her patients.
Very attentive with an infectious laugh. Dr Imani is a good people person and generous with her time.
I was recommended this Dr by my old as my insurance had changed. I waited 50 minutes to see her and spent less than 5 minutes while in her office. She didn't answer any questions, dismissed my concerns, she said I had to make another appointment to help me with the reasons I made my app( thyroid and GI issues) can't even take blood work at her house and her front desk staff was the worst. How does a physical take less than 5 minutes?? I told her staff what needed to be seen for and they said would put sown as overall physical since was new patient.. Would never recommend her to anyone and will be looking for a better Dr asap.. Zero stars as nothing about this Dr was remotely good.
I went once and will never, never go back. I guess this says it all.
My son and I had our first appointment today and was probably the worst experience I have ever had.Ms. VanArsdale-Imani showed no respect for my son and I argued with me. Very unprofessional will never go back to her
Well let me start off by saying the the front staff is very inviting and friendly, and same with the back office staff the nurses are very knowledgeable. I did understand that a lot of people were displaced by the splitting of ABQ Health Partners/Lovelace and I was really impressed with how this office is so committed to helping all of us displaced patients. Mind you I was a patient that couldn't get into any Dr's Offices I was sick and had no where but the ER to go to. I walked in and yea the wait was long but the fact of the matter is I seen the DR which was so amazing to me. I did make her my PCP I really appreciate this practice and Dr.Imani. My visit was in December 2013
She is rude and it cost me way too much to see her because she coded my physical wrong. I went to her twice. Both times I had to wait for almost an hour to see an exam room and she didn't solve my problems.
Lovelace has created a mess seperating from ABQ Health Partners but I made an appointment to try this new Doctor. I waited for an hour and 45 minutes, then left. People with no appointment went in to meet the Doctor and it didn't seem like I was ever going to get in. I know they are overwelmed but they are not handling it professionally.
I moved to New Mexico over a year ago and, based on my health insurance, was looking for an in-network primary care/family physician. Dr. Yvonne Van Arsdale-Imani was on the list.I visited the practice before I made an appointment and found the office and front-desk staff to be pleasant. I checked Dr. Imani's credentials and found them to be impressive. I asked if the doctor was a person who was open to patient comments and was told that she was. I didn't want a physician who was dogmatic and/or condescending. I made an appointment and was pleased with Dr. Imani's ability to listen and discuss treatment options that would work for both of us. I like her honesty and I talk with her about my specific medical needs and concerns.I am not petty enough to ridicule how she dresses or judge if she wears a wig. I go to Dr. Imani because she has given me sound medical advice and thoughtful patient-centered care.
When she walked into the room, my mother and I just stared at each other. It seemed like it was going to hurt her to say Hi or Goodmorning. She gave my mother a scary diagnosis also. I called and cancelled the follow up appointment. No thanks!! We will find another doctor. She also needs to get rid of that matted wig she's wearing.
Extremely poor bedside manner. Patronizing, argumentative, seemingly dislikes people and patient care. I was a practice manager for a medical group for 7 years...there is no way I would have kept this Dr around on my watch...
I had read some of the reviews on this doctor while trying to find her address in Albuquerque. She has been in several cities but not easy to find here.As I was set for an appointment by the provider but had misplaced her contact info.I thought that the ratings were very negative but decided I needed to find out what the beef was and then decide if I needed to get a different Doctor.I was pleasantly surprised by the nice office and kind staff. The forms were short as was the wait. The waiting room was not over crowded and quiet.The aide took my vitals and other information and entered it into the computer and made notes for the Doctor. She was pleasant and professional, the wait for the doctor was minimal and she was also surprisingly curtious and professional.Asked many questions and spent more time than I had generally gotten from other doctors in town. She seemed interested in providing me with referals and whatever I might need to maintain good health. I question that some of the other reviews may not be true and suggest that if you need a good doctor you try her and get your own experience.
Not Sure what all the fuss is about,but when I saw this doctor, she was complete opposite of the reveiws I read. I only went to see her because of word of mouth. Also, I enjoyed the fact that she treated me like a human being, she was relaxed and assertive. I left with a smile on my face...
She shows lack of interest or concern for patients. Not only did she give me a scary "diagnosis" without test results, but also did the same for my husband and even prescribed him medication that could have potentially dangerous. She will get you in for an appt. quickly because she spends little time with her patience. I've never seen a physician behave so unprofessionally.
I find Dr Imani a caring physician, she istens carefully and does not rush through an appointment. It takes quite a while to find a doctor one can trust and like, and Dr Imani is that doctor.
unfriendly, mumbles, not interested in listening, seems very distracted and disorganized. doesn't even look or dress like a professional - looks like she crawled out of bed and dragged on nearest clothes. I found someone else FAST!
When the Dr. came into the room, she acted like she wanted to leave right away. I had to convince her to talk to me about my problem and pain. Her advice and diagnosis was wrong and even made me sicker. She refused to refill a medication I had been on for years. She was talking on her cell phone in the waiting room infront of patients.
The 1st time I saw this MD (I use the term loosely) I thought another pt. had accidently walked into mu exam room. The Dr. had her cheeks stuffed with foul smelling food and she was dressed like a total slob. ahe wouldn't listen to my symptoms after I spoke the words 'back ache' and dismissed me with directions to see a chiropractor and take ibuprofen. I have since had fusion surgery on my 'back ache'. Where or more importantly HOW did she get a medical license? I don't care if she works for a clinic and makes a 'small'salary instead of a private practice she should be investigated by the AMA and put through counseling on temperament and bedside manner. DO NOT GO TO THIS DR!
I thought it was just me that was having a bad experience with her. She is very unprofessional, unfriendly and just doesn't care about her patients. She doesn't listen at all. My first visit she asked what all my symptoms were and I had only named 3 so far & she cut me off rudely and said "we don't have time for all that, just tell me the main ONE" after that I diagnosed myself since she was NO help, all I needed was her to give me paperwork to get an ultrasound done to prove what I had. Once I did that she made me come in for the results, I did and she forgot why I was even there! I had to tell HER what I was there for, she said I was correct on my diagnosis & gave me a high five. I had already made a consultation with a surgeon before I even had that appt. cuz I KNEW I needed surgery. Another time I went she got up to look into a prescription for me, came back to the room & didn't even do it..I had to remind her what she was doing. Another time I asked her if she could check my ears cuz I was having ear pain, she forgot to do so. A week later I had a schedule an appt. to get seen for a possible ear infection since she didn't do it when I had asked. I can keep going but you get the point. I don't trust her to medical knowledge.
She did not asked any quisetions and just when't whith what i told the nerse and sent me elsewhere was whaiting 45 and with the doctor took 5 min on both visits because she didn't have time for me for 2 issues on the first apptmnt. and didnt even toch my back she just sat on a chair and wrote out perscription.
Unbelievably bad bedside manner, which would be ok with me if she was good at practicing medicine. However, poor communication skills and inability to understand patient's concerns results in an inability to diagnose even the most uncomplicated issue. Dr. seemed confused, mumbled a lot, and ordered lots of unnecessary tests to compensate for poor diagnostic skills, then didn't know what to do with results when tests arrived. Don't go here- they'll get you in fast, but now I know why. An urgent care "doc-in-the-box," who I had to go to after getting nowhere at her office, diagnosed and treated my symptoms in 15 minutes.
Worst doctor I've ever seen. Went for my physical, pap smear. I'm not sure if you could call it physical. Other than the nurse taking my blood pressure and Imani doing my pap smear. She didn't even ask me any questions about my health history, what medications I'm taking or listen to my heart and lungs. She has no people skills and is unprofessional. I was early in the morning on a Tuesday so she was obviously not tired from a long day of patients. If you want quality care don't go see this one. If you hate people why would you become a doctor? I have moved around a lot and seen many doctors but never anyone like this.