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Overall Rating
5.0
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2 ratings
Recommendations

100%

3 Recommendations
Ratings Breakdown
Excellent
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Poor
1
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2 reviews for Carenow

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Apr 4th, 2016

Highly professional staff who deliver consistently when it comes to urgent care. I had been to this facility thrice in past 9 months and th approach was of great quality each time. Treatment was just spot on each time.

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Mar 21st, 2016

Where is NOW part in CareNow, if I have to wait 3 hours to be seen, having a 102F fever? I understand the "online check" and wait at home part, but they said 90 minutes and even after that it took them an extra hour to see me. Not good having the flu, chills, body ache, fever, and a sore throat and have to check status over and over until finally they see you. Brace yourself for a long wait folks, regardless of your condition. Best part, a day after my visit, I decided to get a steroids shot to help with the sore throat. Initially I said no since I am not inclined to use steroids but I was at a point that I really needed them. So I call them again the next day and inquire about the shot the doctor recommended, and they said: "sure, come again , pay for another visit, wait for another couple hours before we call you and we will be delighted to give you the shot" Excellent quality care, don't you think? At the end I get a prescription for steroid pills instead of the shot. You know when will my next visit to CareNow going to be, right?

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by Michelle A on May 27th, 2015

I love the Carenow at Frisco West. We have been taking my two kids there for about 5 or 6 years. The staff in general is friendly and efficient. But I have to give a shout out to my favorite doctor in the world, Dr. Cassandra Sheppard. A little over 2 years ago, my (then) 5 year old daughter was suddenly so weak she couldn't stand up. I took her to Dr. Sheppard, who sent us to the emergency room; we were sent home with a diagnosis of "she probably has a virus." I took her back to Dr. Sheppard the next day and she agreed that this was not a simple virus; she spent an hour looking for any diagnosis that might result in extreme weakness and ordered a battery of tests that day. When we got the results back, she called us immediately in to explain what we needed to do next. Within 2 weeks, we had a diagnosis and were at Scottish Rite getting treatment. We were told by the doctors there that it can sometimes take a year for a kid to get the diagnosis because the symptoms are so vague. My daughter is now in remission (just last month) and I will be grateful for the rest of my life to Dr. Sheppard - she's smart and compassionate and takes an active role in getting her patients the help they need. I highly recommend her and her team!

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by Shirley W. on Jan 27th, 2015

I went to the CareNow in west Frisco on 1/15/14. It was a wonderful experience in every aspect. - I used web check-in and they called me back within a few minutes and had already confirmed my coverage and co-pay. - I was told they would be ready for me in an hour, and I received a call within the hour saying a room was ready. - I was greeted as soon as I got to the clinic by Shelly who was very nice and welcoming. - I waited in the waiting room for about 12 minutes before being called back. The waiting room was clean and comfortable and I enjoyed the video that was playing. - Once I was in a room, the nurse, Xinia, took vitals and asked the required questions. She was also very pleasant. - It was about 15 minutes after I got in the room that Dr. Sheppard came in. She was very pleasant, thorough and informative. - Dr. Sheppard wrote a prescription and ordered a shot. - The nurse came in after a few minutes to administer the shot and I needed to wait a few minutes to insure there was no reaction. - The entire visit in the clinic was less than an hour, it was very professional, friendly, clean and efficient. I loved being able to check in on the web and wait at home until they were ready for me. The time in the clinic couldn't have been reduced by much for me to get the care and attention I received.