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2 reviews for Union Square Urgent Medical Care

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by Nicolas D. on Oct 9th, 2014

I went there for a sprained ankle and get an x-ray exam. Aside from a kind, professional nurse, the service was barely acceptable. The doctor (?) did not introduce herself. Careless medical examination of my ankle (barely any question, no touching, no time for reflection). Amateur handling of the x-ray exam at best (only 2 views, light randomly turned on/off). No diagnosis right after the x-ray except for what I already knew (and why I came), i.e. swelling. They were supposed to call me with X-ray reports a couple of hours later, I had to wait five days to get them, after many phone calls, emails and a final onsite visit to complain. FIVE DAYS, at an URGENT CARE clinic. Does that sound right? In addition to being outrightly wrong, this is against what they lead you to expect on their website (none of the doctors listed there were present on my two visits, the one who took care of me is *not* on the website; the exam is conducted by the onsite doctor and nurse, not by a radiologist; you don't get yoru results before leaving...). They succeeded in selling me useless and cumbersome crutches, not to comply with their duty of care. You don't even get to see radiology pictures unless you pay $10 for a CD... Worst medical service I have EVER received. Irresponsible, careless, unprofessional, deceptive.

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Nov 13th, 2013

Visiting this urgent care center couldn't have been any easier. The receptionists, doctor, and nurse were all great. I went in at 7:00 pm without an appointment and was seen in 10 minutes. My favorite thing was that everything looked very clean and modern, with cutting-edge technology.