Apply today!

Think working on health care sounds boring? Not here.

Vitals is a company with a shared vision and mission to change the way consumers shop for health care. Each day we strive to simplify the complex choices people face as they make health care decisions through technology and great design.

Come join our team.

Data Management

Python Developer - Lyndhurst, NJ

We are looking for a Database Engineer (Python) to join the Consumer Data team, who will focus on the software and processes managing the data powering the Vitals consumer ecosystem. The ideal candidate will have significant development experience with ETL, database architecture, design & development and a solid understanding of data processing using Talend/and or other similar ETL tools. This role will work closely with development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features using Agile and similar methodologies
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.

Requirements:

  • 2+ years of software development experience in the healthcare domain, working with various ETL tools processing data from various sources.
  • 2+ years of experience in database design and development, specifically with Postgres
  • Experience should also include a strong history of development and data analysis.
  • Must have knowledge of Microsoft Office Suite, Sublime (Text Editor) software, Google software, JIRA software, PostgreSQL database, pgAdmin database, Bash software.
  • Prior software development experience using ETL for data management – Python required
  • Hands on experience with data integration and good understanding of data warehousing and data mart concepts.
  • Solid hands on experience in SQL
  • Demonstrable knowledge of technologies such as HTML, CSS, Javascript, PHP and Python
  • Good knowledge of version control tools and web services use and development
  • Experience with using common third-party APIs (such as Google WS)
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.
  • Process oriented, detailed person with solid organizational skills
  • Creative troubleshooter with strong problem-solving skills
  • BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

We are looking to add a talented and passionate Lead Web Developer / Designer to the Consumer team, who will help us design and develop the Vitals.com consumer web site. The ideal candidate will have exceptional experience in interaction design, modern web development, advertising technology, and high-scale, high-volume web sites.  They will be able to work independently and with expertise in creating standards, best practices, design patterns, and software deliverables that deliver real-time value on a daily basis.

Objectives:

  • Create and maintain standards for front end web design and development including design patterns, best practices for testing, page architecture, to ensure a scalable, extensible, and high-performing web site
  • Participate in and drive design and testing of new features and optimizations of existing features to drive user acquisition and engagement
  • Contribute to business development and sales activities by assisting in the prototyping and design of new products and features to be used in proposals and marketing
  • Drives quality in web development with a focus on test automation and using the latest technologies to accelerate error-free development and delivery

Requirements:

  • 10+ year’s of relevant experience required (start-ups a plus)
  • Experience leading the production of high scale web sites / applications and associated roadmaps
  • Expertise in web technologies, including HTML5, modern JavaScript frameworks, CSS development and modern user experience frameworks (Materialize, Bootstrap, etc.)
  • Extensive experience with Agile Product Management and Development required
  • Experience with healthcare providers, services, plans, pharma HIPAA and PHI a strong plus
  • Extensive experience building, maintaining, and optimizing publishing web sites – specifically with advertising using Google Publisher Tools (GPT) and web analytics platforms (Google Analytics, Mixpanel, Google Tag Manager)
  • Experience with continuous, rapid software delivery teams managing automated deployments with capabilities to assess impact of new code deliveries
  • Experience leading collaborative cross functional teams in an environment that encourages openly sharing and challenging of ideas
  • Sound project management and communication skills with a track record of successful product launches through planning, alignment of resources and execution.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Process orientated and ability to develop repeatable or improve existing processes in and out of product development
  • Energy and enthusiasm; must find the work “fun” and enjoy being accountable and willing to hold others accountable

To apply, please send cover letter and resume to careers@vitals.com

Data Operations Manager, Consumer - Lyndhurst, NJ

The Design Manager is an important member of the product team at Vitals responsible for contributing both tactically and strategically. We are at an exciting nexus of optimizing our existing product/market fit, as well as defining new products and new markets. She/he will play a key roll contributing across this spectrum. This role requires a little bit of everything: familiarity with foundational and generative Design Research methodology, mastery of UX/UI Design craft, the ability to iterate and refine products through evaluative/usability testing, being a thought-leader to both Vitals as well as our clients, and light team management (1-2 people). If this is you, keep reading…

  • Qualitative Design Research: The Design Manager is responsible for contributing to (both as a lead and non-lead) conducting various forms of foundational, generative and evaluative design research. They can set up and run research engagements (writing screeners, protocols, etc.) as well as synthesize and present findings. Works with both senior and junior colleagues and understands how to internalize direction and radiate out to the rest of the team.
  • UX/UI Design: The Design Manager is responsible for holding the vision for, and maintaining the definition of, UX design patterns and visual design language system across a single product (I.E. VitalsChoice or VitalsSmartShopper). They will have more junior members of the vitals team to direct, but ultimately, she/he is accountable for the high quality execution of product design across a product.
  • Prototyping & Testing: The Design Manager is responsible for ensuring that the shipped product is usable, meets user needs and conforms to accessibility standards. This means knowing when to conduct certain tests (usability or otherwise) with artifacts at varying levels of fidelity. She/he will have more junior members of the team to assist with this, but they are ultimately accountable. 

Required Knowledge, Skills and Experience:

  • As this role involves a fair amount of craft mastery, the candidate should have 7+ years of experience and will be familiar with all modern forms of application design software and/or have a desire to learn new tools. This includes the Adobe Suite, Sketch, InVision, etc.
  • Code-based prototyping skills are a plus, but not required.
  • As mentioned above, an ability to write research screeners and conduct/synthesize research of all forms is a must.
  • Has experience leading teams through the activities listed above or is ready to take that step in their career.
  • Has worked in a product design capacity in the past and their work has shipped to live users.
  • Experience working with development teams side-by-side through an agile process.
  • Understands and has a passion for modern UX/UI design across channels, contexts and platforms.
  • Located in the NYC-metro area or is willing to relocate on their own.

To apply, please send cover letter and resume to careers@vitals.com

We are looking for a Manager, Consumer Operations to join the Data Engineering and Services team. This role is responsible for the management of data, technology, development, quality assurance and customer service for our consumer services data group. This role will play a key role in driving the activities between internal and external resources to implement programs and processes in order to meet the business objectives.

Responsibilities:

  • Serves as the business liaison and lead on technical projects related to the data warehouse tools and applications that support our consumer services group
  • Develops goals, projects, and milestones for growth of company data asset and processes
  • Defines schedules, resources, and budget needs to accomplish strategic goals and objectives
  • Coordinates to define the scope for new functionality or enhancements to applications and prioritize based on business needs
  • Manages the customer support group for provider and consumer relations
  • Central point of contact for all communication for data engineering, customer service and client/vendor relationship management
  • Acts as subject matter expert for the data team in support of Product, Marketing, and Sales initiatives
  • Documents and maintains business rule documentation, data dictionaries, reference lists, and other supporting documentation for the data warehouse and data mart
  • Coordinates with the team on the implementation of business rules to align with overall data warehouse rules and to ensure compliance
  • Drives the reporting requirements and metrics related to site and data management
  • Collaborates with outside parties for partnerships geared towards the acquisition of data to meet strategic plans
  • Advises on site and data management policies and procedures
  • Assesses current sets of tools and metrics and provides suggested improvements and modifications taking into account key stakeholders

Experience & Qualifications:

  • Bachelor’s degree from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.
  • 4-5 year of experience managing technical projects and teams
  • Experience with software development, data warehousing and data systems projects
  • Experience with vendor/client contract management
  • Experience managing a customer service team
  • Knowledge of Microsoft Office Suite, MS Project, Google Sheets, Google Slides, SmartSheet, SalesForce, Lucid Charts and JIRA software.
  • Available for traveling up to 15% of the time to internal client or vendor sites for meetings.
  • Must be organized, have strong time management skills with the ability to meet deadlines

To apply, please send cover letter and resume to careers@vitals.com

Data Engineer - Lyndhurst, NJ

We are looking for a Data Engineer to join the Data Engineering team. The role will be responsible for designing, developing and improving our data technology for our enterprise class applications. The ideal candidate will have experience with ETL process, database architecture and a solid understanding of data processing using a combination of python, shell scripting, and php.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Ability to analyze client feeds for accuracy and standards
  • Identifies and maintains company databases, including data sources, data structures, data organization, and data optimization.
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle and other various projects
  • Develop and deploy new features using Agile and similar methodologies
  • Assist in the review of data-system performance and the development and implementation of improvements.
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.
  • Become a subject matter expert for the internal ETL processes.

Experience & Qualifications:

  • At least 3+ years of experience with database design, optimization, and tuning
  • At least 2+ years of experience using Github
  • At least 1+ years of experience in continuous integration and development methodologies tools such as Jenkins
  • 2+ years of experience in an Agile development environment
  • Knowledge of AWS or similar cloud computing platforms
  • BS/MS degree in Computer Science, MIS, Engineering or a related subject or equivalent experience.
  • Data integration and good understanding of ETL, data warehousing and data mart concepts.
  • Solid understanding of relational databases and SQL
  • Git or other version control tools
  • Automation and continuous integration
  • Comfortable with shell scripting in a Unix environment
  • Background in healthcare data is a plus.
  • Strong organizational and communication skills (both written and verbal)

To apply, please send cover letter and resume to careers@vitals.com

We are looking for a Manager, Consumer Operations to join the Data Engineering and Services team. This role is responsible for the management of data, technology, development, quality assurance and customer service for our consumer services data group. This role will play a key role in driving the activities between internal and external resources to implement programs and processes in order to meet the business objectives.

Responsibilities:

  • Serves as the business liaison and lead on technical projects related to the data warehouse tools and applications that support our consumer services group
  • Develops goals, projects, and milestones for growth of company data asset and processes
  • Defines schedules, resources, and budget needs to accomplish strategic goals and objectives
  • Coordinates to define the scope for new functionality or enhancements to applications and prioritize based on business needs
  • Manages the customer support group for provider and consumer relations
  • Central point of contact for all communication for data engineering, customer service and client/vendor relationship management
  • Acts as subject matter expert for the data team in support of Product, Marketing, and Sales initiatives
  • Documents and maintains business rule documentation, data dictionaries, reference lists, and other supporting documentation for the data warehouse and data mart
  • Coordinates with the team on the implementation of business rules to align with overall data warehouse rules and to ensure compliance
  • Drives the reporting requirements and metrics related to site and data management
  • Collaborates with outside parties for partnerships geared towards the acquisition of data to meet strategic plans
  • Advises on site and data management policies and procedures
  • Assesses current sets of tools and metrics and provides suggested improvements and modifications taking into account key stakeholders

Experience & Qualifications:

  • Bachelor’s degree from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.
  • 4-5 year of experience managing technical projects and teams
  • Experience with software development, data warehousing and data systems projects
  • Experience with vendor/client contract management
  • Experience managing a customer service team
  • Knowledge of Microsoft Office Suite, MS Project, Google Sheets, Google Slides, SmartSheet, SalesForce, Lucid Charts and JIRA software.
  • Available for traveling up to 15% of the time to internal client or vendor sites for meetings.
  • Must be organized, have strong time management skills with the ability to meet deadlines

To apply, please send cover letter and resume to careers@vitals.com

Finance, Legal & IT

Smartshopper Finance Assistant - Lyndhurst

We are seeking a talented professional to join our team. The right individual will have experience with treasury functions, invoicing, is extremely organized and can contribute to a fast paced, and evolving environment.

The Finance Assistant will support the accounting team with billing clients throughout the month:

  • Invoice customers on a monthly basis
  • Set up new customers with bank accounts and in our accounting system
  • Day to day communication with customer inquiries
  • Liaise with the client relationship team to promptly resolve customer account issues
  • Record daily cash activity
  • Maintain accurate bank reconciliations for customers on a monthly basis
  • Prepare and coordinate 3rd party AR reporting requirements
  • Provide day to day support to Controller in form of ad hoc projects

Requirements

  • Detail oriented and motivated to achieve operational excellence within the position
  • Undergraduate Degree with bookkeeping experience
  • Strong problem solving and analytical capabilities
  • Ability to work individually, or as part of a team, with minimal direction
  • Excellent communication skills, particularly with external customers
  • Ability to manage multiple priorities, particularly around month-end
  • Advanced Excel skills required (Pivot Tables, V-Lookups, etc.); prefer experience with NetSuite

To apply send cover letter and resume to: careers@vitals.com

Associate General Counsel - Lyndhurst

We are looking for a part-time Associate General Counsel to work 3 to 4 days per week, who will be responsible for the provision of legal advice and support to the Vitals Legal and Compliance Team. She/he will assist with drafting and reviewing contracts, spanning a wide range of regulatory and policy areas, including but not limited to federal and state regulation of health insurers, ERISA, and HIPAA privacy and security. The Associate General Counsel will work closely with the General Counsel and Chief Compliance Officer, and other members of the Legal and Compliance team to provide efficient and timely legal advice throughout the organization.

Responsibilities include:

  • Serves as key lawyer/legal advisor on major business transactions
  • Conduct research and analysis of legal problems
  • Interpret laws, rulings, and regulations for individuals and business
  • Draft and review contracts and other legal documents
  • Draft and negotiate technology transactions involving cloud computing, outsourcing, hardware, software, professional services and telco services with major industry partners
  • Manage agreements for products, services, information security, confidentiality, human resources, and purchase orders
  • Settle disputes and supervise agreements
  • Analyze legal documents
  • Assume ultimate responsibility for ensuring that the company conducts its business in compliance with applicable laws and regulations, such as HIPAA, ERISA and TCPA.
  • Advise on current and future business structures and legal entities.
  • Draft policies and procedures

Experience, Qualifications, Knowledge and Skills

  • Graduate of an accredited law school. Active member of NJ or NY bar.
  • 5+ years’ experience as a transactional attorney, with focus on drafting and negotiating agreements. Technology, Healthcare and/or HIPAA experience is preferred.
  • In-house experience preferred, but not required.
  • Professional attitude with a strong sense of discretion
  • Excellent time management skills
  • Excellent interpersonal communication skills
  • Strong organizational abilities
  • Knowledge of MS Office suite
  • Ability to make decisions and provide advice based on data, business needs, and the law and to explain the rationale for the decision to a curious and empowered team
  • Ability to function in fast paced start-up environment

To apply, please send cover letter and resume to careers@vitals.com

Product & Engineering

Database Engineer/ ETL Developer - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are looking for a Database Engineer/ETL Python Developer to join the Consumer Data team, who will focus on the software and processes managing the data powering the Vitals consumer ecosystem.  The ideal candidate will have significant development experience with ETL, database architecture, design & development and a solid understanding of data processing using Python/and or other similar ETL tools. This role will work closely with development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features using Agile and similar methodologies
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.

Requirements: 

  • 5+ years of software development experience in the healthcare domain, working with various ETL tools processing data from various sources.
  • 5+ years of experience in database design and development, specifically with Postgres
  • Experience should also include a strong history of development and data analysis.
  • Must have knowledge of Microsoft Office Suite, Sublime (Text Editor) software, Google software, JIRA software, PostgreSQL database, pgAdmin database, Bash software.
  • Prior software development experience using ETL for data management – Python required
  • Hands on experience with data integration and good understanding of data warehousing and data mart concepts.
  • Solid hands on experience in SQL
  • Demonstrable knowledge of technologies such as HTML, CSS, Javascript, PHP or Python etc
  • Good knowledge of version control tools and web services use and development
  • Experience with using common third-party APIs (such as Google WS)
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.
  • Process oriented, detailed person with solid organizational skills
  • Creative troubleshooter with strong problem-solving skills
  • BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

Design Manager - New York, NY

The Design Manager is an important member of the product team at Vitals responsible for contributing both tactically and strategically. We are at an exciting nexus of optimizing our existing product/market fit, as well as defining new products and new markets. She/he will play a key roll contributing across this spectrum. This role requires a little bit of everything: familiarity with foundational and generative Design Research methodology, mastery of UX/UI Design craft, the ability to iterate and refine products through evaluative/usability testing, being a thought-leader to both Vitals as well as our clients, and light team management (1-2 people). If this is you, keep reading…

  • Qualitative Design Research: The Design Manager is responsible for contributing to (both as a lead and non-lead) conducting various forms of foundational, generative and evaluative design research. They can set up and run research engagements (writing screeners, protocols, etc.) as well as synthesize and present findings. Works with both senior and junior colleagues and understands how to internalize direction and radiate out to the rest of the team.
  • UX/UI Design: The Design Manager is responsible for holding the vision for, and maintaining the definition of, UX design patterns and visual design language system across a single product (I.E. VitalsChoice or VitalsSmartShopper). They will have more junior members of the vitals team to direct, but ultimately, she/he is accountable for the high quality execution of product design across a product.
  • Prototyping & Testing: The Design Manager is responsible for ensuring that the shipped product is usable, meets user needs and conforms to accessibility standards. This means knowing when to conduct certain tests (usability or otherwise) with artifacts at varying levels of fidelity. She/he will have more junior members of the team to assist with this, but they are ultimately accountable. 

Required Knowledge, Skills and Experience:

  • As this role involves a fair amount of craft mastery, the candidate should have 7+ years of experience and will be familiar with all modern forms of application design software and/or have a desire to learn new tools. This includes the Adobe Suite, Sketch, InVision, etc.
  • Code-based prototyping skills are a plus, but not required.
  • As mentioned above, an ability to write research screeners and conduct/synthesize research of all forms is a must.
  • Has experience leading teams through the activities listed above or is ready to take that step in their career.
  • Has worked in a product design capacity in the past and their work has shipped to live users.
  • Experience working with development teams side-by-side through an agile process.
  • Understands and has a passion for modern UX/UI design across channels, contexts and platforms.
  • Located in the NYC-metro area or is willing to relocate on their own.

To apply, please send cover letter and resume to careers@vitals.com

Quality Assurance Engineer - Lyndhurst, NJ

Vitals is looking for a talented Quality Assurance Engineer. The primary purpose of this role is to develop and execute manual tests as well as automated tests in order to ensure product quality. In this role you will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You will be embedded in an engineering team to identify risks and design better and creative ways to help them build world-class products. You’ll have a huge impact on the quality of Vitals growing suite of products and services.

● Assure product quality through the development of manual or automated test scripts. This effort should maximize the ROI while minimizing quality risks. Output consistent with department’s guidelines

● Assure process quality and consistency through development or adherence to guidelines and standards appropriate to product and industry and/or development life cycl

● Execute all assigned testing, whether manual or automated, according to schedule and any productivity targets committed

● Support root cause analysis exercises against target areas, propose corrective approaches for measurable improvements, track and report progress; communicate the plans and results effectively to drive change. Collect and analyse data and other findings, according to plans

● Produce reports that are clear, effective, insightful, and traceable whether for defects discovered during test or non-compliance issues found during a process review or audit. Utilize existing tracking systems, report mechanisms, agreed conventions, and metrics when preparing and providing such reports

● Escalate concerns about project/product/process quality in clear, timely, collaborative, constructive way

● Knowledgeable and conversant in defect prevention and associated tools and methodologies

● Participate in improvement initiatives. Develop Quality Assurance plans or Test Plans and embed appropriate activities as part of project/product development plans

● Objectively evaluate processes and products against applicable standards, and procedures

● Monitor customer feedback

● Monitor product development and usage at all levels with an eye toward improving product quality

● Participate in defect reviews or other project efforts, providing clear status when needed

● Builds positive and effective relationships with individuals both internal and external to the organization.

Qualifications, Training and Experience:

● 3 to 5 years of strong testing experience including manual tools and test processes with strong experience in test strategy, test case/plan/script creation, execution and maintenance. Results/defect documentation and analysis

● BA degree in Computer Science or relative fields

● Prior experience working on a professional software development team

● Experience in test automation frameworks a plus.

● Must be proficient with SQL using relevant RDBMS (SQL Server, Oracle, PostGRES, MYSql)

● C#, C++, Ruby or Python are preferred

● Experience in web based multi tiered development environment

● Experience developing automation scripts with Selenium highly desired

● Strong knowledge of the Microsoft Stack of Tools and Technologies

● Experience working in an Agile development environment

● Track record of delivering quality software testing on time in collaboration with others

● Experience testing native mobile applications a plus

● White Box and Black Box testing experience.

● Experience automating test cases a plus

● Disciplined, detailed, structured and organized in approaching work

● Demonstrates ability to manage multiple priorities and is able to multi-task.

● Strong technical aptitude. Must be able to identify, analyse and solve problems.

● Understands risk-based testing approach.

● Analyse, interpret, and summarize test data and metrics, and communicate the results to project team, stakeholders, and management.

● Design and development of detailed testing plan(s) and then integrate them with the project schedule.

● Excellent conceptual grasp of software, operating systems, architectures etc.

● Healthcare industry knowledge highly desirable. .

● Exceptional analytical, conceptual, and problem-solving abilities

● Exceptional understanding of the organization’s goals and objectives

● Strong communication, interpersonal and consultative skills

● Ability to present ideas in user-friendly language

● Able to prioritize and execute tasks in a high-pressure environment

● Works on own initiative, on assigned deliverables and in an consultative approach, providing regular updates to manager and project manager to insure that delivery of projects is on time, on budget and of the highest quality and consistency

● Eager to take on and perform in an environment with aggressive time frames with high pressure

To apply, please send cover letter and resume to careers@vitals.com

Client Support Specialist - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no better companies better positioned to do this than Vitals and we’re looking for a good, passionate Client Support Specialist to execute on this mission.

 

The Client Support Specialist must be web-savvy and have strong client service skills. The ideal candidate is a fast learner and a self-starter who can work well under pressure and balance competing priorities.

This is a critical role that interacts directly with our clients and supports our Software as a service (SaaS).

 

This is 24/7/365 support role which provides on-call support to resolve emergency incidents on a rotational basis.

 

The Client Support Specialist is the first point of contact for client technical issues. The CSS owns the lifecycle of the incident from ticket creation, through resolution and root cause analyses. Ownership includes determining the nature of the problem, application of technical expertise, product knowledge, and problem-solving skills, as well as escalating problems to the appropriate technical resources, communicating with client (when required) and documentation of the all actions taken.

 

Responsibilities include:

 

  • Act as liaison between our clients and our internal teams to identify and resolve production defects.
  • Flexible to be available 24/7/365 in the event of a production issue
  • Ability to manage incident tickets and provide timely status via written communication and on client calls.
  • Follow up with internal resources to resolve reported incidents
  • Provide monthly reports to clients on their Service Level Agreement (SLA)
  • Research and respond to client inquiries in a timely, thorough, and accurate manner.
  • Escalate issues as appropriate with thorough and accurate documentation.

 

 

 

Experience, Knowledge and Skills:

 

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university in Computer Science or Business
  • 2-3 years’ experience in client support role related to SAAS model software
  • Must have strong knowledge of Microsoft Office Suite, Google’s G Suite, browser developer tools (Chrome & IE)
  • Experience working with Jira
  • Ability to establish and maintain relationships with our clients to stay current with their environment and needs.
  • Ability to establish relationships with internal technical and engineering teams
  • Strong time management skills
  • Exceptional oral and written communication skills
  • Creative problem solving
  • Must exhibit professionalism
  • Work collaboratively within a team and independently with minimal supervision

 

To apply send cover letter and resume to: careers@vitals.com

Product Manager - New York, NY

As a part of the product team, you will be integral to the research, idea-generation, user story writing, and testing process. You have strong experiences working closely with key business and client stakeholders and can easily insert yourself into the development process to deliver a high quality product that responds to market needs. You will be conducting and analyzing user and customer research, ideating, proving concepts with multiple clients, working with systems architecture to inform technical flows, and working with a scrum team to build new product enhancements. We are Agile-Scrum-Kanban in our development approach.

The Product Manager reports to the Director of Product Management for VitalsChoice (Enterprise Division) and works closely with their Product Management and User Experience colleagues.

Primary Responsibilities:

As a Product Manager at Vitals, you will be responsible for delivering against the full spectrum of product management responsibilities, from concept to development to launch. You will be responsible to:

  • Derive Insight: You will use your strong communication and analytical (both qualitative and quantitative) skills to derive insight from the market, apply insights gleaned from analytics and competitive intelligence, and work with multiple clients to gather and hone requirements, vetting them with internal SMEs (UX, Data, Solution Architecture, Engineering leads) and client stakeholders.
  • Synthesize Findings: You will synthesize your learnings to inform valuable and scalable product enhancements that you will validate by gaining evidence to support. You are capable of representing your thinking and findings in many ways including flow charts, personas, epics & user stories, presentations, light weight business cases and/or any other means necessary to convey your ideas and engage others. You will be amazing at working cross functionally to collaboratively and iteratively solve the problems. You understand the balance between getting to market quickly to create impact while ensuring the solution is meaningful and hits the mark.
  • Manage Full Lifecycle: Ability to guide the innovation of your product areas through bi-weekly development sprints executed on by a scrum team, see your product areas through testing and launch. You understand that delivering your meaningful innovations to market requires a thoughtful launch plan working directly with implementation and configuration services, marketing, sales, and our customers.
  • Evangelize Product: Your verbal, written and presentation skills are excellent and you know how to use them to bring diverse stakeholders to consensus and evangelize your product ideas within and outside the company. You will be a natural at convincing health plan clients of your product vision based on sound analytics, user testing data, deep understanding of their business problems, and deep knowledge/research of the latest trends in application development.

Minimum qualifications:

  • Excellent analytical skills, with ability to research, quickly understand, and synthesize complex, often technical problems and then articulate them into simple and clearly understood requirements and documentation. You delve into the heart of a problem and ask questions until you understand it thoroughly.
  • Proven track record of building relationships and influencing important clients and internal stakeholders, setting and managing expectations and creating consensus across diverse groups. Your presentations are confident and polished and you can deftly handle a group of people throwing tough questions at you.
  • Adept at engaging with high-level business problems and understanding the strategic market position of a new product enhancement, looking at competitors in the space, and applying knowledge of best practices and solutions from other industries.
  • You are smart, relentlessly inquisitive, detail oriented, and are known to solve problems in unique ways.
  • Flexibility to travel around 2-3 times per quarter for onsite meetings with clients and colleagues.

The ideal candidate will have:

  • 4-7 years in software product management with a demonstrated set of experiences along the product management continuum.
  • worked with multiple consumer and/or enterprise software applications and have a strong understanding and knowledge of the latest user experience and product trends across multiple industries.
  • experience with Agile-Scrum development methodologies, preferably running scrum teams and writing user stories and personas.
  • experience with health care industry a plus, but not required.

To apply, please send cover letter and resume to careers@vitals.com

People Team

Employee Relations & Engagement Specialist - Lyndhurst, NJ

The ideal Employee Relations and Experience Specialist will design, plan and implement Employee Relations programs, policies and guidelines to promote and enhance our employees’ experience. This role is responsible for development and implementation of Employee Relations policies and practices. Conducts internal audits of employee relations issues to identify possible areas for improvement and makes recommendations of appropriate actions for resolution. Serves as subject matter expert on employee experience and provides guidance to HR leaders, managers and employees, as required. Develops and manages projects, processes and procedures to drive department efficiencies.

Key Responsibilities:

  • Ensures consistent implementation and execution of workplace policies and practices by partnering with HR leaders and management.
  • Leads employee relations process and maintains tracking system which includes reviewing and auditing investigations for accuracy.
  • Lead Vital’s Fever Team Initiative to enhance employee experience.
  • Responsible for employee engagement analytics (eg: employee surveys, metrics, etc) by generating reports and metrics. Supports the development of action plans.
  • Provide labor law and policy interpretation, advice, and support for the organization and its members (e.g. managers and employees).
  • Coordinate employee status changes, including letters, internal transfers and promotions, severance agreements, and ensure all necessary parties are aligned and in agreement.
  • Act as a company representative and legal department liaison for any employment related claims for the organization.
  • Maintain confidentiality of, and sensitivity to, all issues.

Qualifications and Experience:

  • Minimum of a Bachelor’s degree (or equivalent) in Human Resources, Business, or Organizational Development or related field. Master’s degree an asset.
  • Five to seven years’ experience in HR.
  • Experience with all varieties of HR issues with a tactical, hands-on approach.
  • Ability to work effectively with business partners and provide expertise with HR issues.
  • Clear understanding of employment laws and regulatory systems and requirements.
  • Experience in coaching, counseling and engaging employees with the ability to manage upwards.
  • Skills in a Windows environment (using Word, Excel, and PowerPoint).
  • Excellent written and oral communication.

To apply, please send cover letter and resume to careers@vitals.com

Vitals Consumer Services – Vitals.com

Lead Web Developer/Designer - Westborough, MA

We are looking to add a talented and passionate Lead Web Developer / Designer to the Consumer team, who will help us design and develop the Vitals.com consumer web site. The ideal candidate will have exceptional experience in interaction design, modern web development, advertising technology, and high-scale, high-volume web sites.  They will be able to work independently and with expertise in creating standards, best practices, design patterns, and software deliverables that deliver real-time value on a daily basis.

Objectives:

  • Create and maintain standards for front end web design and development including design patterns, best practices for testing, page architecture, to ensure a scalable, extensible, and high-performing web site
  • Participate in and drive design and testing of new features and optimizations of existing features to drive user acquisition and engagement
  • Contribute to business development and sales activities by assisting in the prototyping and design of new products and features to be used in proposals and marketing
  • Drives quality in web development with a focus on test automation and using the latest technologies to accelerate error-free development and delivery

Requirements:

  • 10+ year’s of relevant experience required (start-ups a plus)
  • Experience leading the production of high scale web sites / applications and associated roadmaps
  • Expertise in web technologies, including HTML5, modern JavaScript frameworks, CSS development and modern user experience frameworks (Materialize, Bootstrap, etc.)
  • Extensive experience with Agile Product Management and Development required
  • Experience with healthcare providers, services, plans, pharma HIPAA and PHI a strong plus
  • Extensive experience building, maintaining, and optimizing publishing web sites – specifically with advertising using Google Publisher Tools (GPT) and web analytics platforms (Google Analytics, Mixpanel, Google Tag Manager)
  • Experience with continuous, rapid software delivery teams managing automated deployments with capabilities to assess impact of new code deliveries
  • Experience leading collaborative cross functional teams in an environment that encourages openly sharing and challenging of ideas
  • Sound project management and communication skills with a track record of successful product launches through planning, alignment of resources and execution.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Process orientated and ability to develop repeatable or improve existing processes in and out of product development
  • Energy and enthusiasm; must find the work “fun” and enjoy being accountable and willing to hold others accountable

To apply, please send cover letter and resume to careers@vitals.com

Vitals Consumer Services – MedHelp

Account Executive, Advertising - Lyndhurst, NJ

The Vitals Patient Exchange is seeking a highly motivated Account Executive to sell digital advertising within the health category with a focus on untapped verticals including OTC, CPG, and hospitals. There will also be a focus on select pharma accounts. The Account Executive will work to sell media across the Vitals Patient Exchange sites (with a special focus on Medhelp.org), as well as create and pitch custom programs. This seller will interact extensively with agency and client personnel, and must be familiar with the digital media landscape. The Account Executive improves share-of-market for Vitals, and maximizes profitability.

Responsibilities:

  • Sell advertising across the Vitals Patient Exchange with a strategic focus on Medhelp.org
  • Regularly meet with agencies and clients to pitch them on the Vitals’ value proposition
  • Travel as necessary to meet with existing clients and prospects
  • Play a crucial role in the RFP process developing turn key proposals and decks for clients
  • Entertain clients on a regular basis and be available for industry events that may occur beyond standard work hours
  • Collaborate with AdOps/Account Management on a regular basis to keep them in the loop, and maintain an effective work flow
  • Other projects and responsibilities may be added at the manager’s discretion.

Qualifications:

  • 3+ years of digital media sales experience preferred, with a strong rolodex of relevant agency and client relationships.
  • College degree or equivalent experience
  • Excellent verbal & written communication skills
  • Ability to think strategically and integrate resources to help customers reach their objectives
  • Strong organization, scheduling & problem-solving skills
  • Ability to thrive in a faced-pace, competitive, team-oriented environment
  • Strong sales skills, and high comfort level presenting in person to all levels of personnel
  • Strong computer skills requiring knowledge of Word, Excel & PowerPoint
  • Experienced with Comscore research, and familiarity with 3rd party ad serving, DART, IAS, DoubleVerify
  • MS Word, Excel, Powerpoint, Comscore, Programmatic Partnerships
  • Travel required within the United States
  • Valid US drivers license required

To apply, please send cover letter and resume to careers@vitals.com

Smartshopper Engagement

Call Center Advisor - Bedford, NH

We’re looking for a Call Center Advisor whose main responsibility will be to answer incoming phone calls and conduct outbound calls for members of SmartShopper to find cost-effective facilities to have their upcoming procedures performed and to address member issues through the Call Center to the appropriate Vitals team for resolution by performing the following duties:

  • Answers calls in a timely manner.
  • Exploring and finding the most cost-effective care options available for customers
  • Responsible for outbound calls/ outreach program including scheduling appointments on behalf of customers
  • Effectively promoting Vitals SmartShopper products and services, while influencing customer use of vitals products
  • Responds to voicemails and support emails.
  • Responds to incentive inquiries in a timely manner.
  • Runs monthly phone reports as well as performance guarantee reports.
  • Responsible for meeting or exceeding phone performance requirements.

Required Knowledge, Skills and Experience

  • High school or college diploma or general education degree (GED) or equivalent combination of education and experience.
  • 3+ years customer service call center experience.
  • Excellent communication skills, as well as ability to motivate, influence.
  • Operational knowledge of MS Office Suite Microsoft Excel, Google internet software, Microsoft Outlook and Gmail.
  • Ability to problem solve.
  • Experience developing rapport and credibility with customers.

To apply, please send cover letter and resume to careers@vitals.com

Smartshopper Analytics

Surgical Concierge - Connecticut (Remote)

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

Vitals is looking for a Surgical Concierge remotely located who will be responsible for education and guidance to the SmartShopper health plan members in the selection of high-quality, efficient providers for members looking for support with an Inpatient or Outpatient elective surgery (i.e. spine, hip and knee surgery). In addition, will provide an exceptional customer experience to health plan, always remembering that there is a real person on the other end of the phone who is looking for help, guidance and support. The Concierge will also help members make informed decisions about their choice of surgeon and hospital for their elective in & out outplacement surgeries specializing in spine, hip or knee surgery by answering their questions and addressing their concerns.

The Surgical Concierge will provide education and guidance to SmartShopper health plan members by facilitating selection of high-quality, efficient providers for elective Inpatient and Outpatient surgeries.  The initial launch will concentrate on Inpatient spine, hip and knee surgeries provided on an Inpatient basis. The ideal candidate will train be able to effectively communicate and educate staff to effectively address members, and guide them to low cost/high quality network. In addition, the manager will lead the team’s effort to ensure an exceptional customer experience is provided to all health plan members.

Responsibilities:

  • Deliver efficient and professional guidance for incoming calls from health plan members who are planning elective spine, hip or knee surgery
  • Responsible for assisting members in finding quality lower-cost providers
  • Provide health plan members quality and efficient data on surgeons and hospitals.
  • Help members navigate the health care system
  • Ask the health plan members appropriate questions and listen actively to identify questions or issues with the selection of a surgeon and hospital
  • Use data from the network to help health plan members in the selection of a surgeon/hospital that meets health plan members needs and expectations
  • Make outbound calls to health plan members and providers as required, and coordinate with other Vitals employees to provide seamless coordination of care
  • Promote employee and dependents use of Vitals’ on-line shopping and provider search tools
  • Develop and maintain a positive relationship with HR Benefits team of the employers utilizing the SmartShopper concierge service
  • At the request of the employers, participate on-site at benefits meetings with existing employees and new hires, including open enrollment and other HR Benefits promotions to employees
  • Explain benefits of high-quality, efficient provider program to employees, and answer any questions about the program
  • Share contact information with employees and present themselves as available to answer questions by phone or online
  • Document required information in Vitals’ customer relationship management systems
  • Assist with development and delivery of management operational reporting, and customer reporting to demonstrate value
  • Coordinates the scheduling/rescheduling of appointments and transfer of medical records
  • Handles both in-bound and out-bound calls to patients
  • Escalate issues to SmartShopper Operations and Management Teams
  • Apply work experience and report data to identify program process improvement opportunities

Experience, Knowledge and Skills:

  • Minimum post high-school education in a medical support field: Registered Nurse specializing in Orthopedic Surgeries is required.
  • Experience as a health coach and as a nurse case manager (within healthcare or workers compensation arena) preferred
  • 1-2 years Health Educator experience, preferably in adult, surgical clinical areas or 2 years Customer Service experience in call center or phone support role in health care delivery or health insurance settingRN with experience in telephonic care management
  • Background/expertise in clinical quality improvement – especially surgery
  • Associates Degree or equivalent, preferably in health care field
  • Excellent interpersonal skills, verbal and written communication skills
  • Microsoft Office: Word, Excel, PowerPoint to create documents, reports and presentations knowledge
  • Ability to learn and use new business processes and tools quickly
  • Understanding of surgical processes, eligibility requirements, timing
  • Ability to translate complex data for lay person
  • Knowledge of medical diagnoses, procedures, and other terms
  • Must keep current on all state certifications, licenses, and/or registrations to continue employment.
  • Continually learning new skills and keeping up to date on trends within the health care system.

To apply, please send cover letter and resume to careers@vitals.com

Surgical Concierge Manager- Remote (Northeast US)

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

Vitals is looking for a Surgical Concierge Manager in the northeast who will lead the Surgical / Clinical Concierge function and coordinate all efforts related to business development, sales calls, consumer onboarding and engagement. The role will oversee a team supporting all consumer concierge inquiries. Incumbent will provide education and guidance to SmartShopper health plan members by facilitating selection of high-quality, efficient providers for elective Inpatient and Outpatient surgeries initially specializing in spine, hip and knee surgery. The ideal candidate will train staff to effectively address members, and guide them to low cost/high quality network. In addition, the manager will lead the team’s effort to ensure an exceptional customer experience is provided to all health plan members.

Responsibilities:

  • Oversee the dissemination of efficient and professional guidance for all inquiries from health plan members who are planning elective Inpatient and Outpatient surgery. The initial focus will be on Inpatient spine, hip or knee surgery.
  • Ensure members are provided with quality and efficient data on surgeons and hospitals and are assisted in finding quality lower-cost providers.
  • Oversee and train staff to ask appropriate questions of health plan members and listen actively to identify questions or issues with the selection of a surgeon and hospital.
  • Ensure outbound calls to health plan members and providers are made as required, and coordinate with other Vitals employees to provide seamless coordination of care.
  • Promote member and dependents use of Vitals’ on-line shopping and provider search tools.
  • Develop and maintain an active and positive relationship with HR Benefits team of the employers with utilizing the SmartShopper concierge service.
  • At the request of the employers, participate on-site at benefits meetings with existing employees and new hires, including open enrollment and other HR Benefits promotions to employees.
  • Share contact information with employees and be available to answer any escalated questions by phone or online.
  • Oversees development and delivery of management operational reporting, and customer reporting to demonstrate value.
  • Escalate issues to SmartShopper Operations and Management Teams
  • Apply work experience and report data to identify program process improvement opportunities

Experience, Knowledge and Skills:

  • Current Licenced Registered Nurse specializing in Orthopedic surgeries is required.
  • Experience as a health coach and as a nurse case manager (within healthcare or workers compensation arena) preferred.
  • Experience with Program Development.
  • Ability to lead a concierge nursing staff.
  • 3 years Health Educator experience, preferably in adult, surgical clinical areas or 3 years Customer Service Supervisor experience in call center or phone support role in health care delivery or health insurance setting
  • 2+ years management experience in overseeing work of team.
  • RN with experience in telephonic care management.
  • Background/expertise in clinical quality improvement – especially surgery
  • Excellent interpersonal skills, verbal and written communication skills
  • Microsoft Office: Word, Excel, PowerPoint to create documents, reports and presentations knowledge
  • Understanding of surgical processes, eligibility requirements, timing
  • Ability to translate complex data for lay person
  • Continually learning new skills and keeping up to date on trends within the health care system.

To apply, please send cover letter and resume to careers@vitals.com 

Implementation & Client Services

Project Manager, Implementation - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are seeking a talented Project Manager who will play a critical role in interfacing with clients, as well as internal cross functional teams. Specifically, this role will be responsible for driving successful new implementations of the Vitals products as well as managing the account post go-live.  The Project Manager will ensure Vitals meets specified objectives and requirements set by the client, and positions the client for adoption and growth of its consumer driven tools.

The ideal candidate will manage work efforts from concept through close-out and support the management of work efforts of varying complexity and technical scope.

Responsibilities:

  • Serves as an expert in all aspects of the Vitals products providing guidance and leadership throughout the implementation to the clients’ project team
  • Provides ongoing service and management of new business initiatives, software upgrades, and enhancements
  • Creates and maintains project plans and other documentation in compliance with established standards
  • Responsible for work effort outcomes through supporting collection of estimates, effective planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management, and stakeholder communication
  • During the initial client implementation, serves as the primary client contact and managing all aspects of the implementation project. Collaborates with internal teams to ensure delivery according to scope and schedule outlined in the statement of work and/or project plan
  • Manages client expectations by building relationships, communicating project status, preparing reports, and facilitating weekly meetings
  • Utilizes sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery
  • Contributes to continuous process improvements within the Professional Services organization

Required Skills and Experience:

  • Demonstrates high-level technical understanding of business requirements as they pertain to Project Management principles and the project lifecycle including excellent analytical and problem-solving skills
  • Demonstrates strong interpersonal and communication skills including writing, presenting, listening, and facilitating and including experience presenting to work effort participants, stakeholders and all levels of management
  • Proven track record meeting budget and managing variances, managing project teams to meet aggressive timelines, and requirement targets
  • Self-starter and ability to work in a faced paced, start-up/entrepreneurial environment
  • Ability to think creatively and have an innovative mindset
  • Strives to succeed when working as part of a dynamic team
  • Develops strong relationships built on mutual respect and a focus on continuous improvement
  • Outstanding time management and organization skills
  • Ability to think strategically and understand the end game
  • Must be proficient in Google, JIRA, and SalesForce.
  • Essential to have fluency with Microsoft Office Project, Excel, Word, PowerPoint, and Visio.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and 4 to 6 years’ related experience and/or training; or equivalent combination of education and experience.

To apply send cover letter and resume to careers@vitals.com

Marketing, Sales, Operations & Revenue