Although Dr Navarro is adept at dentistry, his office staff is not able to navigate the insurance industry as one would have expected. They currently contract with Delta Dental, but have no clue how to submit clean claims in all scenarios. They expect the patient to pay the outstanding balance for a claim that hasn't been submitted correctly. The office is not worth the hassle. There are plenty of other adept dentists in Stephenville that know how to handle the insurance industry.