Imelda Crews

PLEASE READ BEFORE CONSIDERING: I was a new patient of Dr. Crews in 2012. I was 17 and my family did not have dental insurance at the time. After my initial x-rays, Dr. Crews informed me I had several cavities, including one deep one that needed a root canal. Prior to this, I was NEVER told of any cavities, so my very first cavity would have to be treated as a root canal... Since my parents did not have a dental insurance plan, we opted to have her fill the cavity since she recommended that as a secondary option to see if that could do the trick before spending thousands of dollars on the root canal treatment. A few months later, the tooth was infected - severe pain, swollen, fever, etc. She performed an emergency root canal to fix the issue. When I went back for my visit the following year, I had yet another deep cavity that needed a root canal per her recommendation. Even after having all of the other minor cavities from the previous year filled and taking extra great care of my teeth due to my experience, I still wound up with a deep cavity. I had the root canal (still no dental insurance). Fast forward into my adulthood, I’ve now had both root canals fail - leading to re-treatments. I had these re-treatments performed with a different doctor who told me the dentist who performed the initial root canals had missed a root in both root canals. While it’s not uncommon for this to happen on occasion, I DO NOT believe this was a coincidence. Please also let me mention this same series of events happened to my sister who was also a patient of Dr. Crews shortly after me. Her root canal has failed (due to a missing root) and will be having a re-treatment in the coming weeks. As I am writing this, the re-treatment on the second root canal I had done by Dr. Crews has failed again as it is currently infected and painful. My next option is to have the tooth extracted and an implant inserted. I am not yet 25 years old and will be having a tooth extraction. The dental work Dr. Crews performed 7.5 years ago has haunted me through college and into my adult life/career. I’ve missed college classes, days from work, and spend thousands of dollars picking up the pieces to the damage this doctor caused. To this day, I am not sure if she did this with intentions that’d I’d be a returning patient with more problems, thus more money in her pocket, or because she is not a professional/qualified doctor and truly did not know what she was doing when she performed these root canals. I do, however hope my experience deters patients from walking in her door in the future to potentially avoid the years of issues like I had/am having to endure.

Dr. Crews and her staff are extremely knowledgeable and educated in dental care. Dr. Crews is very kind and takes the time to explain any questions you have. I highly recommend her.

She tried to charge my 90.00 for infection control on top of the Exam Charge, X-Rays and Filling Prices. I called 3 dentists after I left in disgust, only 1 charged a 5.00 infection control fee, the other 2 did not charge, they said infection control was part of being a Dentist, just like opening the door every morning.....

The wait is too long. Came in 10 mins early and I waited another 30 mins from appointment time. Staff does not remember patients. Came in for second visit and was treated as a new patient. My pregnant wife brought our children for their cleaning. She was asked in a very aggresive way to control my 18 month son who was knocking on the 2 inch thick glass window. She was told that they were worried that my son could break the glass. Staff doesn't care about us leaving to another dentist. I told themto cancel my following visits because I'm leaving to another office and didn't even try to ask us for another chance. The worst part is that they charge 26.00 for regular pictures of your teeth and we have to pay for them because is part of their treatment plan. Insurance does not cover theses pictures. I feel robbed and very dissapointed with their rude staff and they charging us for absurd photos.