PLEASE READ BEFORE CONSIDERING:
I was a new patient of Dr. Crews in 2012. I was 17 and my family did not have dental insurance at the time. After my initial x-rays, Dr. Crews informed me I had several cavities, including one deep one that needed a root canal. Prior to this, I was NEVER told of any cavities, so my very first cavity would have to be treated as a root canal... Since my parents did not have a dental insurance plan, we opted to have her fill the cavity since she recommended that as a secondary option to see if that could do the trick before spending thousands of dollars on the root canal treatment.
A few months later, the tooth was infected - severe pain, swollen, fever, etc. She performed an emergency root canal to fix the issue.
When I went back for my visit the following year, I had yet another deep cavity that needed a root canal per her recommendation. Even after having all of the other minor cavities from the previous year filled and taking extra great care of my teeth due to my experience, I still wound up with a deep cavity. I had the root canal (still no dental insurance).
Fast forward into my adulthood, I’ve now had both root canals fail - leading to re-treatments. I had these re-treatments performed with a different doctor who told me the dentist who performed the initial root canals had missed a root in both root canals. While it’s not uncommon for this to happen on occasion, I DO NOT believe this was a coincidence. Please also let me mention this same series of events happened to my sister who was also a patient of Dr. Crews shortly after me. Her root canal has failed (due to a missing root) and will be having a re-treatment in the coming weeks.
As I am writing this, the re-treatment on the second root canal I had done by Dr. Crews has failed again as it is currently infected and painful. My next option is to have the tooth extracted and an implant inserted. I am not yet 25 years old and will be having a tooth extraction. The dental work Dr. Crews performed 7.5 years ago has haunted me through college and into my adult life/career. I’ve missed college classes, days from work, and spend thousands of dollars picking up the pieces to the damage this doctor caused.
To this day, I am not sure if she did this with intentions that’d I’d be a returning patient with more problems, thus more money in her pocket, or because she is not a professional/qualified doctor and truly did not know what she was doing when she performed these root canals. I do, however hope my experience deters patients from walking in her door in the future to potentially avoid the years of issues like I had/am having to endure.
