Dr. Michael P Banks

If I could give the office staff a negative five I would. The work for my crown began over three months ago. The office staff failed to follow up with the endodontist that they had referred me to complete my root canal prolonging the process by two months. On the morning that I was scheduled for my temporary crown I burned the tip of my tongue drinking coffee. At my appointment the dental assistant who prepared the temporary crown unnecessarily pricked the tip of my tongue three times with the tooth cleaning pick causing extreme pain. (When I asked her not to do that today she disappeared.) Fast forward to my appointment for the permanent crown today. When I arrived, I called Care Credit to activate my card and was told that the card was closed because I had not activated it on time. I asked about my existing account and the ability to waive the interest for one year and was told that Dr Banks office would need to call them. I hung up the phone and asked Mercedes, the… front desk personnel, to call them as they'd asked. The first words out of her mouth were "it's not my job." Then she began to explain that all they in the front office was swipe the cards (as though this were an ordinary debit or credit card) and that she didn't have any knowledge about Care Credit's promotions. I begged her to call and she refused. By the time I sat down in the dentist chair I was thoroughly stressed out. I needed to know my card number to pay them for the visit and I needed to know whether or not I'd be charged interest for doing so. I asked Dr Banks if I could reschedule the appointment due to my stress levels and he advised me that I could. I approached Mercedes and Brooke at the front desk to reschedule and asked them what they'd found out. They advised me that they still knew nothing more than swiping the credit card. At that point I decided to call Care Credit on my own. When I asked for an office manager I was told there wasn't one. When I asked to speak with Dr Banks I was told that he was gone for the day. I left and asked for a referral to complete my crown work. They told me to call on Monday. It was a horrific experience with the staff. They are ignorant (in terms of how to help their patients pay their bill) and unwilling to help in any kind of way if it goes outside of their perceived job duties.

I've been going to Dr. Banks since migrating to the United States....I've had nothing but a great experience....I feel great about my teeth now more than ever thanks to Dr. Banks and his experience.....no one can tell about my implant....ever...that's how great he is....I love him...and he will be my baby's dentist now for sure...

One of the Best Dentist in town!!

This office dosn't do there job instead they just charge you for a missed appt, second disappointment is that when you have a cavity you would expect the dentist to take care of it but instead he dosn't. He would rather wait until its bigger then waste his time.. That was my experience... NO thanks..