Dr. Nicholas J Mchargue, DDS

They are the best! The whole staff takes great care of me and my 5 year old daughter and I look forward to my dental exams! They fixed the tooth that ProDental messed up and take great care of me! Highly suggested for sure!

I have been going to see Dr. McHargue for a few years. I have had a couple incidents over the years that have been a red flag for me. Once, one of his assistants told me that I had a cavity that was noticed on an x-ray. Dr. McHargue never mentioned anything about this and there was never any filling done... funny thing, I never had issues with that tooth...ever! Secondly, I had a root canal done a couple years ago due to an infection that set in from a broken tooth. I was told there would 3 phases to the entire process (requiring a few appointments). I had the initial procedure done. Nothing was ever mentioned to me about having to return for 'phase 2' (seal??). I called the office a couple of times about this and they always seemed so confused why I was asking about the next phases that needed to be schedule. Well I have been back for cleanings since and nobody has ever mentioned anything about further procedures needing done. Now here I am having trouble with that tooth/area.… Another time, they were sending me bills for some woman we don't know. They broke so many rules/regulations. HIPAA for one, but how on earth did her name and my address ever get mixed up?! The better part, I could not call and take care of the situation because I was not the patient! Yet here you are sending me her bill... I never opened the mail and it was shredded, but come on now.... The way the hygienists speak to their parents is very condescending. I am a health care professional and it angers to me think that people in this field treat patients the way they do. I will not be returning to their office.

I was treated with total disrespect by the office staff and the doctor.

I had been a patient for many years until today. 3 days ago I was called by the office while driving there w/my daughter for an appt& told that my daughters account had a balance of more than $600.00 going back to 2015. Even w/out my EOB's & bank statements I knew that just didn't sound right, as I haven't received a bill in quite some time & I always pay my balances w/ them in full at time of service. I was literally just there w/ my daughter a couple of weeks ago & told I didn't owe anything at the conclusion of her appt, & the claim for that date is still being processed w/ my insurance company. No prior balance was mentioned at that service, & nothing was mentioned when I made that appt for my daughter, or when I subsequently made my appt for today.Their desk sign says payment is due at time of service, so the idea that a balance would roll for multiple years, through multiple subsequent services, never going to collections & never been collected for at time of a service, not to… mention I have made many payments at appts during the intervening time, it is ludicrous to think a balance from 2015 would still be outstanding. My daughter & I both go in regularly, so for this balance to have been outstanding for more than 3 years, something had to be wrong. When I asked for details, the individual on the phone said that they didn't have that info, & that the office manager was working remotely that day. She said that she would call her & I could talk to her when we arrived for my daughters appt. When we arrived they kept my daughter in the waiting area for over 30 minutes while they called the office manager, who refused to talk to me, & I was told she has small kids & couldnt access her records. When I asked whether they would still see my daughter, they did, but told her there was nothing wrong w/ the tooth that has been causing her pain & sent her back out to the waiting room. They continued to ask me for payment, but refused to provide me w/ EOB's & I at that time had no access to my bank statements or insurance info that would give me some indication of where they were arriving at this figure from back in 2015-present. From what they had offered, a generic print out that showed service dates, balance, & finance charges, I knew some of the info was inaccurate. They agreed to waive the finance charges & let me check my records, so we left. The next day (yesterday) they called & said that they put copies of my insurance EOB's in the mail, & that once I had a chance to review them we could reconvene next Monday- I still have the voicemail. Today I go in for my appt, still never having received the info from them, therefore having had no opportunity to look at my insurance info or bank statements, & was again held n the waiting area until the new office manager, who is the Dr.'s wife, came up to talk to me about my bill. She started by acknowledging the message she left yesterday, & that she knew I hadn't had a chance to receive the items in the mail, but that she had printed them off for us to talk about then. All she had were some of the insurance EOB's, & when advised her that those are estimates & not final bills, & that I had never received a bill from them for an outstanding balance, & in fact made multiple payments & been in for multiple appts since that time, I was told that she shouldn't have to call me or say anything to me because I am the patient & it is my responsibility to pay for their services & they only process the insurance as a courtesy. I mentioned that I was there over my lunch period for my appt, & I hadn't had the chance to look at any of my records, & asked if they were still going to honor my appt, & she said they wanted to be paid first. I said I had never seen a bill from them & she said that she has called me multiple times & left messages & sent bills. I asked for the dates that she called & left messages & she fumbled around at her computer for a minute & said two dates. W/ her standing there looking I check my cell phone for those dates for calls & voicemails & there were none. I asked her if she could print off the statements that they claimed to have mailed, she said that she could "print every one of them" & I said good I would like to see them, then she fumbled w/ her computer more & said "you know what I can't print it", I asked if she could email it to me & she said she the software would not allow her to email it, I asked if she could take a screen shot of the letter that was mailed & print that, & she said she couldn't actually see the letter, but that the software just had a note a letter was mailed that day, I asked where they mailed it to & she said she couldn't tell me, she could just see my current address- which she verified was accurate. When I reiterated that I have never received a bill, she had no real evidence of one ever having sent me one, & that I have made multiple payments which I was told were in full for the accts at those times, I was asked to leave.