Dr. Paula Jo Schmidt, DDS

Shady business and complete lack of transparency I went in for a routine lower retainer repair- the wire had popped off on one side. Dr. Schmidt looked at the break, went ahead and re-glued it back on, and THEN proceeded to tell me that I could get a more permanent solution at an orthodontist. Implying that her work wasn't the best solution I could have received. One day later, my retainer popped right off again after I bit into a granola bar. I called politely asking for a refund and was sent to voicemail. After finally getting a hold of them a few weeks later, they refused my refund stating that I had all the information I needed prior to the procedure. But if I knew I could get a better fix at an orthodontist I would have walked out of the establishment immediately. (again, she did not tell me this until AFTER she had already done the procedure.) Now I'm $160 in the hole and needing further repairs. I am absolutely stunned that an establishment could be so greedy and lack so much… ethics, especially in a town where a lot of us live paycheck to paycheck and are paying these kinds of expenses out of pocket. As someone in a position of expertise, Dr. Schmidt has a responsibility to provide full transparency for her clients before every procedure, including the notion that I could have received better, more effective care elsewhere. She should be ashamed of herself