Tyler F Baker, DDS

Although the work might have been ok, the customer service from Dawn, the billing person, was downright shameful. After overcharging my husband, I called to address the difference and pay the remaining amount on the bill. Dawn was condescending in her refusal to address the over charge, turning it around on me as if she had done us a favor by applying a courtesy credit previously. She then had the audacity to tell me I was being disrespectful by continuing to ask about the over charge that she was avoiding. Then she called my husband and left him a message saying that I was yelling and using obscene language. I am astounded that she is allowed to run this portion of the business, as her narcissism is clearly evident when dealing with clients this way.

Although the work might have been ok, the customer service from Dawn, the billing person, was downright shameful. After overcharging my husband, I called to address the difference and pay the remaining amount on the bill. Dawn was condescending in her refusal to address the over charge, turning it around on me as if she had done us a favor by applying a courtesy credit previously. She then had the audacity to tell me I was being disrespectful by continuing to ask about the over charge that she was avoiding. Then she called my husband and left him a message saying that I was yelling and using obscene language. I am astounded that she is allowed to run this portion of the business, as her narcissism is clearly evident when dealing with clients this way.

Although the work might have been ok, the customer service from Dawn, the billing person, was downright shameful. After overcharging my husband, I called to address the difference and pay the remaining amount on the bill. Dawn was condescending in her refusal to address the over charge, turning it around on me as if she had done us a favor by applying a courtesy credit previously. She then had the audacity to tell me I was being disrespectful by continuing to ask about the over charge that she was avoiding. Then she called my husband and left him a message saying that I was yelling and using obscene language. I am astounded that she is allowed to run this portion of the business, as her narcissism is clearly evident when dealing with clients this way.