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Dr. Alan Lucerna Is this you?

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13 Ratings • 9 Comments

4.9
  • 12
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
38 min

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Showing 12 of 13 Ratings

Five Stars

Some of the options here don't apply since it was in the ER. But my experience with my visit was largely positive. I had to wait a little bit but definitely less than other ERs I have been to.

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Five Stars

I dont write a lot of surveys but after my visit to the ER, I felt compelled to write something about my experience. Kennedy Hospital was excellent. The ER is old. The staff was excellent. Dr. Lucerna was fantastic. He took his time to go over the test results and explained everything. I would definitely use the ER again because of him

Wait time
20 minutes
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Five Stars

I don't know how the some of the ratings above apply because it's the ER. I asked him if he has an office because I need a family doctor but sadly he said no. What an awesome doctor

Wait time
56 minutes
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Awesome experience

My mom was sent from the assisted living for problems breathing. No one from the home called. I was surprised to get a call from this doctor who explained everything calmly. We rushed to the hospital to see my mom who turned ended up having pneumonia from swallowing problems. It was late in the afternoon when we got there and the ER was so busy. The doctor showed me and my family the X-ray. I do not have a medical background but he explained everything in layman's term that my brother and I can understand. The experience was wonderful and the staff was busy but respectful

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Great Doctor

Very courteous. Took his time to explain everything

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Five Stars

I was amazed on how fast I was seen. The hospital is old and I was in a hallway bed but I felt the service was great. The doctor took the time to go over the plan and explained the results to me afterwards. I had severe abdominal pains and had to undergo a CAT scan but the staff were very attentive

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Five Stars

He is one of the best

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Five Stars

I was in the emergency room with my father who was seen for abdominal pain. This doctor was so caring that he even got a pillow for my dad himself. He also made sure we had a food tray because we were in the ER for over 6 hours. It was a busy night but he took the time to answer all our questions. I did not care for the long ER wait but I am totally impressed by this doctor.

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Five Stars

I waited for about 2 hours to be seen. The doctor did a thorough exam and even took the time to explain the results to me and my mom.

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Five Stars

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Five Stars

Four Stars

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