I have had two appointments at this location, and I will never return.The first appointment, I was a new patient. I arrived 10 minutes before my scheduled appointment time to fill out paperwork. I entered the office to find one harried receptionist and a few people sitting in the waiting room. I introduced myself and passed over my insurance card and license and was given a clipboard. The receptionist started to explain the paperwork, but stopped mid sentence to answer the phone, and proceeded to have a 5 minute conversation with a patient, discussing what sounded like confidential information right in front of me. I retreated to a chair, and returned once the receptionist had finished. I filled out my paperwork and waited to be called in.After a short wait, I was escorted to a room by a nurse. Once in the room, she began asking me what medications I was on. I told her the names of three common medications and after a several painful attempts to get her to understand the proper… spelling, that ordeal was over. The nurse left and after a few moments, the doctor entered. The doctor, despite my explaining my reason for the visit (intermittent, reoccurring rash on my face that is only kept at bay with high doses of steroids) and showing him pictures of the rash, did not seem to grasp what I was explaining. He ordered blood work and told me to stop wearing makeup, and to call him when the rash came back. I questioned his orders, which he dismissed with a hand wave and walked out of the room.I went to the desk to see about scheduling the blood work, where I was met by more clueless women in scrubs. I told them I needed blood work, and they told me I needed to go downstairs. I asked for the name of the office, a room number, some way to identify the place I was to go to. That query was met with blank stares and a response of "Oh...like, just go down the stairs, it's, like, right there..." I shook my head and smiled, and headed out the door. The Barbie nurse stopped me and told me I needed an appointment, so I stopped and asked when the next one was. She gave me a date of two weeks. I asked her why such a long wait, and she just looked at me. I asked her once again, and she mumbled something about needing time to review. I then gathered that she was talking about scheduling a follow up appointment, to which I told her I'd wait for the results and if anything came up I'd make an appointment then.Fast forward a few days, and the rash is back. I call at 9:30 in the morning to get an appointment for later that afternoon. The receptionist tells me they have a 2:00 PM appointment, at which point I ask if there is anything available after 4:30 so that I won't have to leave work. The receptionist tells me no, but there is a 4:00 PM available. I take the appointment and spend the rest of the day begging my boss to leave early so that I can I fix this issue once and for all. I am granted permission to leave early, and get to the office on time. I spend the next FIFTY minutes sitting in the waiting room, fuming that I left work early when I did not need to. I am brought in the room by a nurse, who silently takes my blood pressure and disappears. Moments later, the doctor enters the room and looks at my face, and notices one of my ears is red. He asks me if that is typical, and I tell him that yes, annoyance such as spending 50 minutes in a waiting room typically turn my ear bright red. He apologizes in the most insincere tone possible. I ask him what his plan of action is, and the doctor replies that this rash (gasp!) looks just like the pictures I showed him of previous rashes. (Who would have thought!?) He tells me that there is nothing he can do and that I need to see an allergist. I ask why he couldn't have told me this last time, to which he had no response. I asked him for a new prescription to keep the rash at bay, and he refused. I asked him again, and he told me that the rash was not life threatening and I could deal with it. I grabbed my stuff and walked out of the room. I went to the desk to get the Allergist's information, and they of course couldn't find it, so after a few minutes of them floundering, I walked out and will never go back.
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