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Dr. Alicia Serrano Is this you?

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8 Ratings • 2 Comments

2.9
  • 3
  • 1
  • 0
  • 0
  • 4

Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
56 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 8 of 8 Ratings

Extremely unprofessional.

Posted on March 15th, 2017

My daughter was at nickolaus children's urgent care and Thai doctor literally walked into a tantrum and yelled something at my daughter about being "geniosa" which means that she's feisty. Mind you, we had been at the center for over 2 hours... any normal 2 year old would throw a tantrum- especially one with Influenza B. She literally told me not to show empathy for my daughter, who had been fussy. This doctor proceeded to talk to me about raising two kids of her own then telling me that she's helping me. Which- I was completely quiet for. She tehen proceeded to tell me not to be mad. I lost it. This lady has no ethical training or bedside manner. She is NOT qualified to give any "disciplinary" advice- especially when it's not needed.

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Disappointed

Posted on January 18th, 2016

Really unkind bedside manner. Not the most compassionate, very condescending for having chosen peds. Told me that my googling skills will never be her board certified knowledge... when all I was doing was asking questions & voicing my concerns over my child who had broken out with a bad allergic reaction to something. Bad representation of the hospital she works for. Great hospital, not so great doctor.

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Five Stars

Posted on March 17th, 2017

Four Stars

Posted on May 12th, 2016

Five Stars

Posted on February 25th, 2015

Wait time
56 minutes
Friendly Staff
Bedside Manner
Spends Time with Me
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Five Stars

Posted on February 1st, 2015

One Star

Posted on January 14th, 2015

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on January 11th, 2015

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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