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6 Ratings • 2 Comments

3.7
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Quality Rating

Satisfied

Accurate Diagnosis
Wait Time
20 min
Promptness
Friendly Staff
Bedside Manner
Easy Appointments
Spends Time With Me
Appropriate Followup

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Showing 6 of 6 Ratings

Unprofessional and zero attention to patient satisfaction and needs. UNACCEPTABLE!

The absolute worst experience! Offices are outdated, dirty and cluttered. The office staff was aloof and cursory. They ran 1 hour late and when I inquired how long the doctor would be I was presented with a cursory answer of '20 minutes' - like it was no big deal. I left my office, cutting off a client, to insure I was on time. At no time did anyone bother to apologize or to communicate how long the doctor would be while I sat there. When I approached the front desk to complain and tell them I was leaving (having not even seen the doctor after an hour!), I was met with a cursory 'I'm sorry' like this happens all the time. No follow up of 'let me see what I can do', 'can we schedule another time for you' - nothing. Almost a curt tone! I know that I'm not the busiest person on the planet, but I cannot afford to take 1 1/2 hours of waiting time and commute to not even see a doctor. And to be met with aloof, uncaring and unprofessional attitudes - not the place I want to go! There are plenty of doctors who appreciate their patients and are respectful of others' time. This experience tells me they overbook and that this type of waiting time is normal. I can understand emergency situations arise, but I don't suspect that's what was going on - this is normal and standard operating procedure

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Five Stars

Has been my Dr. for 20 years, multiple surgeries. Never disappointed me, always considerate/ compassionate.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
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Bedside Manner
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Appropriate Follow-up
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Five Stars

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Spends Time with Me
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