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Dr. Anna Lawson Is this you?

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15 Ratings • 3 Comments

3.9
  • 9
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  • 3
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  • 3

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
19 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 15 Ratings

Horrible Practice!

Posted on May 12th, 2014

Do not use this practice. First of all, you CANNOT get a live person in the phone, I repeat CANNOT!!! So if you need an appt. you have to leave a message and wait for a call back, which can take days. The well child check ups you need to schedule months in advance, then when you do, your appointment will magically disappear (I was relieved to read yelp reviews about this happening to others). If you ever need school forms, plan on driving up there to get them. If you have any billing issues you are directed to go through the office manager, who will NOT call you back, but she will continue to send you bills. I spent over 3 months trying to get her on the phone for a bunch of billing issues that were completely ignorant mistakes on their part, and she would not call me back. When the scheduling dept called to confirm a well child check up for one of my children, I spoke up and asked to please speak with someone of authority. The "scheduler" let me know that wasn't her job, got her "I don't care attitude" and was not concerned in the least about the service she was giving me. On more than one occasion I kindly let the providers know during appointments that I really like the providers there, but that the front office staff is terrible and the operational part of their practice is not friendly. They could care less, they get voted best of Gwinnett every year. Which btw is just a popularity contest, it means nothing. Run far away from this practice unless you are up for bad customer service and taking your children to the ER if they are sick. Worst pediatrician around.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on October 31st, 2012

Giving honor to God for such an amazing doctor Lawson and an awesome staff. Tabitha is great. She needs a raise.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Mom

Posted on February 22nd, 2012

Dr. Lawson has done an amazing job with both my girls and they love her! She does a great job relating to them and talks to them and then me. We love her!

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on December 6th, 2016

Five Stars

Posted on May 17th, 2016

One Star

Posted on November 6th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Three Stars

Posted on May 7th, 2015

Five Stars

Posted on March 26th, 2015

Five Stars

Posted on January 22nd, 2015

Four Stars

Posted on November 4th, 2014

Five Stars

Posted on October 18th, 2014

Five Stars

Posted on August 13th, 2014

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